ABDUR RAFAY

• Streamlined Import Processes: Managed the end-to-end import process, from coordinating with suppliers and customs brokers to handling documentation and ensuring timely delivery of goods. Successfully reduced import processing time through improved workflow strategies.
• Customs Compliance: Ensured all imported goods complied with international trade regulations and customs requirements. Maintained up-to-date knowledge of trade laws and tariffs, preventing compliance issues and avoiding delays.
• Negotiated with Vendors: Developed strong relationships with international vendors and suppliers, negotiating favorable terms and resolving any issues related to product quality or delivery delays, which enhanced supplier performance and reduced costs.
• Document Preparation: Prepared and reviewed essential import documentation, including bills of lading, invoices, and packing lists. Implemented a new document management system that improved accuracy and reduced paperwork errors.
• Problem Solving: Addressed and resolved complex import issues, such as customs holds or discrepancies in shipment documentation. Utilized strong problem-solving skills to mitigate disruptions and maintain smooth operations.
• Cross-Functional Coordination: Collaborated with logistics, warehousing, and finance teams to ensure seamless import operations and timely release of goods. Enhanced communication between departments to streamline processes and improve overall efficiency.
• Data Analysis: Monitored import metrics and analyzed data to identify trends and areas for improvement. Used insights to drive process enhancements and cost-saving measures, contributing to reduction in import-related expenses.
• Customer Service Excellence: Provided exceptional service to internal and external stakeholders by addressing inquiries and providing updates on import statuses, thereby improving overall satisfaction and maintaining strong business relationships.

Internship Completion:

Completed a 6-week Virtual internship with Automation Play, in collaboration with the Industry 4.0 IIoT Boot Camp

• Optimized Customer Interactions: Managed daily customer inquiries via phone, email, and in-person, providing timely and accurate information on shipping schedules, rates, and service options.
• Resolved Complex Issues: Handled complex shipping issues and disputes with a calm and solution-focused approach, leading reduction in customer complaints and a stronger client relationship.
• Coordinated Shipments: Oversaw the end-to-end process of shipping logistics, including tracking and updating shipment statuses, ensuring that all orders were processed efficiently and accurately.
• Document Management: Maintained and organized essential shipping documents such as bills of lading, customs declarations, and invoices. Streamlined documentation processes, reducing processing time and minimizing errors.
• Enhanced Workflow Efficiency: Implemented new documentation procedures that improved workflow efficiency and compliance with shipping regulations. Trained team members on these procedures, contributing to a smoother operational process.
• Customer Feedback Integration: Collected and analyzed customer feedback to identify areas for service improvement. Collaborated with management to implement changes that enhanced overall service delivery.
• Maintained Accurate Records: Ensured the accuracy of shipment records and documentation, supporting compliance with industry regulations and facilitating seamless audits.
• Cross-Departmental Collaboration: Worked closely with logistics, warehousing, and sales teams to coordinate shipping schedules and resolve any issues promptly, fostering a collaborative work environment.

• Streamlined Patient Check-In: Efficiently managed patient check-ins and appointments, reducing wait times by 20% through improved scheduling and communication techniques.
• Enhanced Communication: Served as the primary point of contact for patients, addressing inquiries and concerns with empathy and professionalism, which contributed to a 15% increase in patient satisfaction scores.
• Coordinated Lab Services: Collaborated closely with lab technicians and medical professionals to ensure smooth operations, including coordinating sample collections and processing referrals.