Additional Information
Work History
Overview
Education
Skills
Summary
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Abdul Sami Janjua

Abdul Sami Janjua

Chief Executive Officer (CEO) & Co-Founder
Islamabad,PB

Additional Information

Born : January 18, 2002

Work History

Chief Executive Officer ( CEO ) & Co-Founder

Ferio Solutions
Rawalpindi, PB
04.2025 - Current
  • Built and scaled Business Process Outsourcing operations, delivering customer support, dedicated offshore teams, lead generation, outbound sales, digital marketing, and medical billing solutions to businesses across the USA, Canada, the UK, and other international markets.
    Led cross-functional teams and international client engagements, overseeing service delivery, workflow optimization, performance standards, and operational excellence for clients across key global markets.
    Directed business operations, financial planning, budgeting, and resource allocation, supporting sustainable growth while maintaining consistent, high-quality service delivery for international clients and partners.
    Designed and implemented scalable systems, operational frameworks, and performance processes that improved productivity, streamlined workflows, strengthened client satisfaction, and supported long-term organizational growth.
    Developed and managed strategic client and partner relationships, particularly across the United States, identifying business opportunities and aligning service solutions with evolving client requirements.

Client Operations Manager

Dial Max Solutions
Rawalpindi, PB
06.2024 - 03.2025
  • Implemented process improvements that reduced closing timeframes and improved client satisfaction.
  • Driving revenue growth through high-performing sales strategies and expert deal closing.
  • Leading sales teams, optimizing pipelines, and consistently exceeding targets.
  • Combining strategy, execution, and negotiation expertise to deliver measurable sales results.
  • Streamlined client onboarding processes, enhancing overall service delivery efficiency.

Senior Closer & Account Manager

J Telemarketing
Rawalpindi, PB
01.2022 - 06.2024
  • Coordinated with lenders, title agencies, and clients to streamline communication and expedite closings.
  • Leading sales teams while driving high-value deals and revenue growth.
  • Expert in closing deals, building pipelines, and achieving sales targets.
  • Coaching teams to close deals efficiently and consistently exceed targets.

Customer Service Representative

J Telemarketing
Rawalpindi, PB
04.2021 - 01.2022
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Streamlined communication between departments to improve service delivery and response times.
  • Trained new team members on operational procedures and best practices for customer interactions.
  • Managed escalated issues with professionalism, ensuring timely resolution and customer retention.

Customer Service Representative

Trio Communications
Rawalpindi, PB
04.2020 - 04.2021
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Led quarterly customer service meetings to review performance and set goals for improvement.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Streamlined communication between departments to improve service delivery and response times.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Education

Associate Of Applied Business - General Studies

Allama Iqbal University
Islamabad
10.2023 - 10.2025

Intermediate (ICS) - Computer Science / Information Technology

Civil College
Rawalpindi, Pakistan
07.2020 - 07.2022

Skills

Organizational leadership

Executive leadership

Risk management

Staff management

Operational leadership

Strategic planning

Business administration

Summary

Results-driven Chief Executive Officer and Co-Founder with 6+ years of experience in business operations, business development, and building scalable Business Process Outsourcing companies. Focused on designing efficient systems, improving operational workflows, and leading high-performing teams to deliver customer support, dedicated offshore teams, lead generation, outbound sales, digital marketing, and medical billing solutions for businesses across the USA, Canada, the UK, and other international markets.

Experienced in managing end-to-end operations, developing international client and partner relationships, optimizing service delivery, and aligning execution with measurable business outcomes. Driven by entrepreneurship, disciplined leadership, operational excellence, and building long-term value through structured, system-based growth.

Websites

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Abdul Sami JanjuaChief Executive Officer (CEO) & Co-Founder