Additional Information
Work History
Overview
Education
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Summary
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Abdul Sami Janjua

Abdul Sami Janjua

Chief Executive Officer (CEO) & Co-Founder
Islamabad,PB

Additional Information

Born : January 18, 2002

Work History

Chief Executive Officer ( CEO ) & Co-Founder

Ferio Solutions
04.2025 - Current
  • Built and scaled Business Process Outsourcing operations delivering customer support, dedicated offshore teams, lead generation, outbound sales, digital marketing, and medical billing solutions for businesses across the United States.
  • Led cross-functional teams supporting US clients, ensuring consistent service delivery, streamlined workflows, and operational excellence across client engagements.
  • Directed business operations, financial planning, budgeting, and resource allocation to support sustainable growth while maintaining high-quality service for US businesses.
  • Designed and implemented scalable systems, performance standards, and operational processes that improved productivity, enhanced client satisfaction, and supported long-term business growth.

Client Operations Manager

Dial Max Solutions
06.2024 - 03.2025
  • Implemented process improvements that reduced closing timeframes and improved client satisfaction.
  • Driving revenue growth through high-performing sales strategies and expert deal closing.
  • Leading sales teams, optimizing pipelines, and consistently exceeding targets.
  • Combining strategy, execution, and negotiation expertise to deliver measurable sales results.
  • Streamlined client onboarding processes, enhancing overall service delivery efficiency.

Senior Closer & Account Manager

J Telemarketing
01.2022 - 06.2024
  • Coordinated with lenders, title agencies, and clients to streamline communication and expedite closings.
  • Leading sales teams while driving high-value deals and revenue growth.
  • Expert in closing deals, building pipelines, and achieving sales targets.
  • Coaching teams to close deals efficiently and consistently exceed targets.

Customer Service Representative

J Telemarketing
04.2021 - 01.2022
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Streamlined communication between departments to improve service delivery and response times.
  • Trained new team members on operational procedures and best practices for customer interactions.
  • Managed escalated issues with professionalism, ensuring timely resolution and customer retention.

Customer Service Representative

Trio Communications
04.2020 - 04.2021
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Led quarterly customer service meetings to review performance and set goals for improvement.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Streamlined communication between departments to improve service delivery and response times.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Education

Associate Of Applied Business - General Studies

Allama Iqbal University
Islamabad
10.2023 - 10.2025

Intermediate (ICS) - Computer Science / Information Technology

Civil College
Rawalpindi, Pakistan
07.2020 - 07.2022

Skills

Organizational leadership

Executive leadership

Risk management

Staff management

Operational leadership

Strategic planning

Business administration

Summary

Results-driven Chief Executive Officer and Co-Founder with 6+ years of experience in business operations, business development, and building scalable Business Process Outsourcing companies. Focused on designing efficient systems, improving operational workflows, and leading high-performing teams to deliver customer support, dedicated offshore teams, lead generation, outbound sales, digital marketing, and medical billing solutions for businesses across the United States. Experienced in managing end-to-end operations, optimizing service delivery, and aligning execution with measurable business outcomes. Driven by entrepreneurship, disciplined leadership, and building long-term value through structured, system-based growth.

Websites

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Abdul Sami JanjuaChief Executive Officer (CEO) & Co-Founder