Abdul Rehman Majeed

As an Operations Executive at Nextbridge, I am responsible for all operations happening inside the organization including technical hires, new hire orientations, managing day-to-day employee activities, and overseeing overall operational workflows. I provide comprehensive operational support to clients by creating tailored technical resumes for technical resources as per client requirements, tracking leaves, and serving as the primary point of contact for clients to ensure exceptional service delivery and meet client needs. I work closely with all Vice Presidents of assigned teams to streamline operations, and am responsible for coordinating and arranging interviews between technical resources and clients for various opportunities, ensuring a smooth hiring process and timely fulfillment of client requirements. Additionally, I assist deans and all technical resources in their daily operations, conduct new technical orientations almost every day, manage client-side operations end-to-end, and handle legal documentation and legal activities to ensure compliance and smooth execution.

An online B2C fashion retailer specializing in premium quality traditional wear, built after identifying a significant gap in the market. The brand gained traction through strategic use of social media platforms and word-of-mouth referrals, helping to reach and engage the target audience effectively. As the founder, I managed end-to-end operations including product sourcing, branding, marketing strategy, customer engagement, and order fulfillment overseeing everything from inventory management to customer satisfaction.

As an AI Operations Supervisor at Ibex, I oversaw the end-to-end development and training of AI-powered systems, managing bot performance, monitoring interactions, and continuously improvising system capabilities to enhance accuracy and efficiency. I was responsible for training bots, updating knowledge bases, and consolidating new information to ensure optimal system performance all while maintaining a strong focus on delivering high-quality customer service through AI-driven interactions. I managed over 200 client accounts associated with the USA, ensuring seamless AI-driven operations across all accounts. Additionally, I led and mentored a team of 12 professionals, driving operational excellence through performance monitoring, coaching, and process optimization. I was the first to be onboarded for the new AI startup initiative at Ibex, working on the Loops AI project, where I played a key role in building and scaling AI operations from the ground up. By bridging the gap between AI technology and business objectives, I ensured consistent system performance, client satisfaction, and team productivity.

As a Marketing and Sales Intern at Healthwire, I contributed to promoting pharmacy services, online doctor consultation, and retail offerings. I assisted in developing marketing strategies, enhancing brand awareness, and driving customer engagement through various channels.

As a Marketing Assistant at WWF Pakistan, I contributed to promoting conservation efforts and environmental awareness through various marketing initiatives. My duties included developing and implementing marketing strategies, creating engaging content for social media, designing promotional materials, and collaborating with teams to enhance brand visibility and support WWFs mission.

As a Marketing and Promotion Intern at Shaukat Khanum Hospital, I contributed to developing and implementing marketing strategies; creating engaging content for social media, designing promotional materials, and assisting in event planning.

As Deputy Security Head at one of the largest festivals organized at BNU, I led a team of security volunteers and was responsible for ensuring the safety and security of all attendees, staff, and participants. I developed and implemented security protocols, conducted risk assessments, managed crowd control, and coordinated with emergency response teams to handle on-ground incidents promptly. My role required strong leadership, effective communication, and the ability to make quick decisions under pressure to ensure a safe and successful event.