Abdul rehman Malik
Hospitality management
Nicosia Area : Engomi,Cyprus
Summary
Professional and welcoming, well-qualified hotel receptionist with strong communication and interpersonal skills, combined with proficiency in handling administrative tasks. Adept at managing guest enquiries and ensuring smooth front desk operations. Committed to enhancing guest experiences and contributing to overall success of hotel.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
3
3
years of professional experience
Work History
Hotel receptionist
Al khaliq hotel
Gujrat, Tanda, Pakistan
08.2022 - 04.2024
- Processed payments accurately, guaranteeing smooth transactions for guests.
- Responded promptly to customer queries, ensuring an enjoyable stay.
- Improved customer satisfaction for providing timely assistance during stay.
- Managed lost property system effectively to return misplaced items quickly.
- Ensured smooth check-out process by promptly settling bills and confirming future bookings if required.
- Ensured guest comfort with prompt attention to their needs and requests.
- Processed wake-up calls reliably to maintain schedule adherence for guests.
- Increased efficiency by swiftly resolving any complaints or issues.
- Handled telephone enquiries professionally, delivering accurate information about the hotel and its services.
- Conducted room inspections regularly for maintaining high cleanliness standards in collaboration with housekeeping staff.
- Provided hotel information for improved guest experience.
- Coordinated smoothly with housekeeping staff, ensuring rooms were ready on time.
- Reduced wait times with high-speed processing of reservations.
- Maintained security measures, protecting guest personal information and privacy.
- Facilitated easy communication with non-English speaking guests using translation skills when necessary.
- Inspected presentation of rooms and laundry items.
Hotel waiter
Jaddah & brothers hotel
Faisalabad, Madina town, Pakistan
03.2021 - 02.2022
- Correctly used wait management system to provide accurate wait time estimates, cutting guest complaints by [Number]%.
- Contributed ideas during team meetings which were implemented successfully across the hotel restaurant department.
- Provided friendly and efficient service, enhancing guest dining experience.
- Suggested wine pairings based on meal choices for enhanced dining experience.
- Demonstrated knowledge of the menu, resulting in increased sales.
- Collaborated with kitchen staff for timely serving of meals.
- Set up tables for events, ensuring a smooth-running function.
- Polished cutlery and glassware, displaying attention to detail.
- Understood the importance of allergen awareness and consistently communicated this information when taking orders.
- Increased positive feedback with prompt delivery of orders.
Education
GCSEs - Tourism and Hotel Management
Jinnah public school
Gujrat05.2020
Skills
Event coordination
undefinedLanguages
English
Elementary (A2)
A1
Urdu
Advanced (C1)
A1
Timeline
Hotel receptionist
Al khaliq hotel
08.2022 - 04.2024
Hotel waiter
Jaddah & brothers hotel
03.2021 - 02.2022
GCSEs - Tourism and Hotel Management
Jinnah public school
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