Abdul Rehman Khalil
LAHORE
Summary
Committed Laptop Repair Technician with over 16 years of expertise in technical support and hardware and software diagnostics.
Overview
17
17
years of professional experience
Work History
Laptop Repair Technician
Trade Links
LAHORE
06.2019 - Current
- Diagnosed hardware and software issues in laptops, facilitating efficient repairs.
- Provided technical support for laptop usage and troubleshooting, enhancing customer experience.
- Trained junior technicians on repair techniques and best practices within the workshop.
- Ensured compliance with safety regulations when handling hazardous materials like lead solder.
- Updated security patches and antivirus protection on all laptops.
- Installed operating system updates and drivers for optimal laptop performance.
- Resolved customer service calls promptly, restoring machines to operational status.
Laptop Service Engineer
Hafeez Center
LAHORE
01.2009 - 05.2019
- Executed software installations and updates on various laptop models.
- Collaborated with customers to identify technical issues and deliver effective support.
- Utilized diagnostic tools for efficient troubleshooting of complex laptop malfunctions.
- Diagnosed hardware problems through comprehensive diagnostic testing.
- Conducted root cause analysis for recurring faults reported by customers.
- Configured network settings to enable wireless connectivity on laptops.
- Installed and replaced hardware components, including memory cards and processors.
- Resolved software-related issues, such as malware removal and application errors.
Skills
- Software troubleshooting and installation
- Hardware diagnostics and cleaning
- Operating system management
- Malware and virus removal
- Customer support and relations
- Quality assurance and control
- Parts and inventory management
- Network configuration and optimization
- Driver updates and performance tuning
- Screen and keyboard repair
- Power supply testing and replacement
- Laptop assembly and upgrades
- Security management and data recovery
- Advanced troubleshooting techniques
- Memory upgrades and circuit testing
Languages
English
Beginner (A1)
A1
Urdu
Native
Native
Affiliations
Book Reading
Timeline
Laptop Repair Technician
Trade Links
06.2019 - Current
Laptop Service Engineer
Hafeez Center
01.2009 - 05.2019