Linux
Abdul Rehman Aamir
Customer Success Manager
Rawalpindi,Punjab
Summary
AWS Certified Cloud Practitioner
Knowledgeable Technical Support Engineer ready to undertake management of challenging technical environments. Consummate provider of flawless operational continuity. Proponent of consistent technological growth through exceptional engineering. Keen to take operational ownership of technical support operations.
Overview
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Technical Support Engineer
KeepTruckin
Islamabad, Punjab
12.2019 - Current
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Responded to support requests from end users and patiently walked individuals through troubleshooting tasks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Retained existing clients and develop new accounts by extending high quality and efficient support service.
Customer Success Manager
CSS
Islamabad, Punjab
08.2019 - 11.2019
- Provided solutions to operations issues for users of US Mobile, working closely via phone, email, live chat and web teleconference with end users.
- Teamed on hard push to resolve over 30 support
Technical tickets resulting from failed roll out of new version of Help-scout, clearing entire queue within 8 hours. - Assisted customers with product selection based
on stated needs, proposed use and budget. - Engaged end users and answered questions via
email, phone, website live chat and in forums.
Customer Success Associate
SkyScrappers
Rawalpindi, Punjab
07.2018 - 07.2019
- Exceeded service objectives by applying proven customer service and sales best practices.
- Evaluated customer information to explore issues, develop potential solutions and maintain high- quality service.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Managed customer relations and customer service through daily communication and interaction.
Customer Support Manager
Lenovo Pakistan
Islamabad, Punjab
02.2016 - 06.2018
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
- Managed and scheduled 10 employees to maintain optimal productivity.
Project Canaflora
Www.canaflora.ca
Rawalpindi, Punjab
02.2015 - 01.2016
- Providing customer support on inbound calls and also dialing outbound calls where necessary.
- Placing customers flower orders on call and reaching different flower companies.
- Receiving Inbound calls and placing orders.
- Making outbound calls to different flower shops.
- Answering customer queries and handling dejected customers.
Education
Bachelor of Science - Computer Science And Programming
Capital University
Islamabad 08.2016 - 05.2020
Skills
Java
undefinedSoftware
Salesforce
Chartio
Aloware
Timeline
Technical Support Engineer
KeepTruckin
12.2019 - Current
Customer Success Manager
CSS
08.2019 - 11.2019
Customer Success Associate
SkyScrappers
07.2018 - 07.2019
Bachelor of Science - Computer Science And Programming
Capital University
08.2016 - 05.2020
Customer Support Manager
Lenovo Pakistan
02.2016 - 06.2018
Project Canaflora
Www.canaflora.ca
02.2015 - 01.2016
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