Abdul Moeez
Lahore
Summary
Motivated and organized individual seeking entry-level opportunities to apply time management, communication, and teamwork skills while gaining real-world experience and contributing to company success.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Support Engineer
Provided IT technical support and managed the Freshsales CRM system to ensure smooth operations.
Lahore
07.2023 - 12.2024
- Coordinated vendor repair services as required to ensure operational continuity.
- Created documentation for IT troubleshooting procedures to facilitate efficient problem resolution.
- Troubleshot network connectivity, software installation, configuration, and printing issues.
- Provided technical support via telephone and remote access to resolve user inquiries.
- Assisted customers with requests and addressed questions to enhance satisfaction.
- Administer customer information in CRM system on a daily basis
Education
Bachelor of Science - Information And Communication Technology
Minhaj University
Lahore,Pakistan07-2024
ICS - Intermediate in Computer Sciences
GOV MAO COLLEGE
Lahore,Pakistan01-2020
Computer Science - Computer Sceince
Times Nursery & Senior School
Lahore,Pakistan10-2018
Skills
- Network troubleshooting
- Software installation
- CRM administration
- Customer service
- Technical communication
- SQL and database management
- HTML, CSS, JavaScript understanding
Projects
Student facility system |Html, Css, Javascript, mongodb database, nodejs, etc
Web-based application with features such as booking hostels, managing food, delivery, secure login, and chatbot
Certification
- 3-month short course in Photoshop, graphics, MS Office
- Pitman English short course.
References
References available upon request.
Timeline
IT Support Engineer
Provided IT technical support and managed the Freshsales CRM system to ensure smooth operations.
07.2023 - 12.2024
Bachelor of Science - Information And Communication Technology
Minhaj University
ICS - Intermediate in Computer Sciences
GOV MAO COLLEGE
Computer Science - Computer Sceince
Times Nursery & Senior School
Similar Profiles
Jose EspinozaJose Espinoza
Intern at ORVAL S.A. | Technical Support In SystemIntern at ORVAL S.A. | Technical Support In System
Mircea PanaMircea Pana
Customer Data & DoC Manager (E5) at CRM Operations | Mercedes-Benz, Group AGCustomer Data & DoC Manager (E5) at CRM Operations | Mercedes-Benz, Group AG
Salvia IsaacSalvia Isaac
Homemaker at Managed Household Budget, Schedules, and Daily Operations for a Family of Six, Organized Family Events Appointments, and Educational Activities, Demonstrating Strong Planning and Multitasking Skills, and Developed Effective Problem-solving, Communication, and Time Management Skills in a Dynamic Environment.Homemaker at Managed Household Budget, Schedules, and Daily Operations for a Family of Six, Organized Family Events Appointments, and Educational Activities, Demonstrating Strong Planning and Multitasking Skills, and Developed Effective Problem-solving, Communication, and Time Management Skills in a Dynamic Environment.
Salman AhmadSalman Ahmad
Director, Technical and Marketing at Masafa Rice Mills Private LimitedDirector, Technical and Marketing at Masafa Rice Mills Private Limited
Arslan BarketArslan Barket
Assistant accountant at The TAQ OrganizationAssistant accountant at The TAQ Organization