Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Abdul Mannan Khaan

Lahore

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Boost customer satisfaction by analyzing and improving procedures to capitalize on emerging trends and integrate new approaches. Proactive in updating training programs and policies to prevent lags and maintain industry-leading service levels. Highly analytical and objective with methodical approach.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Executive

Pakwheels
Lahore
05.2024 - Current
  • Currently, I am working at PakWheels as a Customer Support Executive and Insights Sales. In this role, I also manage social media channels, including WhatsApp, Facebook comments, Instagram, and social messages.

Customer Support Executive

Mindbridge ( Telenor Domain )
Lahore
03.2021 - 12.2023
  • In March 2021, I joined Mindbridge as a Customer Support Executive, working across different campaigns (prepaid and postpaid). Over time, I was promoted to Digital Acquisition Sales (B2B), where I worked for over a year and achieved the highest targets

Education

Bachelor of Arts - Arts

Punjab University
Lahore , Pakistan
09-2022

Skills

  • Customer engagement
  • Team collaboration
  • Public speaking
  • Technical support
  • Customer needs assessment
  • Team training and development

Languages

Urdu
First Language
Urdu
Proficient (C2)
C2
English
Intermediate (B1)
B1

Certification

  • Certificate for Highest Achieved Sales in Quarters 3 and 4 in B2B Sales at Mindbridge
  • Employee of the Month at PakWheels, awarded within the first three months of employment during the probation period

References

References available upon request.

Timeline

Customer Service Executive

Pakwheels
05.2024 - Current

Customer Support Executive

Mindbridge ( Telenor Domain )
03.2021 - 12.2023

Bachelor of Arts - Arts

Punjab University
Abdul Mannan Khaan