MUHAMMAD ABDULLAH
Lahore
Summary
Highly skilled Virtual Assistant & Email Support Specialist with a background in law, finance, SEO, and digital marketing. Proven ability to manage executive schedules, handle client communications, perform lead generation, and deliver exceptional customer service in U.S. business environments. Recognized for precision, confidentiality, and professional communication. Resourceful Virtual Assistant known for high productivity and efficient task completion. Skilled in time management, customer service, and email management which enable successful project outcomes. Excel in communication, problem-solving, and adaptability, ensuring smooth operation in fast-paced environments.
Overview
2
2
years of professional experience
5
5
Certification
Work History
Legal Intern
MBL Law Firm
01.2025 - Current
- Handled client email correspondence and case file organization.
- Conducted legal research and drafted preliminary case briefs.
- Coordinated scheduling between clients and attorneys.
- Conducted client interviews to obtain information related to cases.
- Prepared summaries of depositions taken during discovery proceedings.
Truck Dispatching Assistant
Webex Enterprise
06.2025 - 08.2025
- Managed U.S. trucking company email communications and dispatch schedules.
- Updated CRM with delivery and client interaction details.
- Provided customer service via chat and email for shipment updates.
Customer Support Specialist
Top Tech Digital
Chicago, IL, United states of America
09.2024 - 05.2025
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Prepared daily activity reports summarizing activities related to customer support requests.
- Participated in team meetings to discuss strategies for improving customer experience.
Outbound Call Center Agent
Alpha & Omega Tech
Lahore,Punjab, Pakistan
02.2024 - 08.2024
- Achieved 100% of monthly sales and lead generation targets through effective outreach strategies.
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Followed up with prospects on a regular basis to ensure satisfaction with services provided.
- Managed email inquiries and client follow-ups for U.S. digital marketing campaigns.
- Conducted market research to uncover new sales opportunities.
- Prepared detailed campaign performance reports for U.S.-based managers.
Education
Bachelor of Laws (LL.B) - Law
University of The Punjab
Punjab01.2027
ACCA Qualification - Accounting
School of Accountancy, University of London
United Kingdom01.2027
High School Diploma -
University of Agriculture
Fsd,Pakistan07-2021
Skills
- Virtual assistance and client communication
- Data organization and entry
- Problem resolution and problem-solving
- Research and report preparation
- Legal and financial documentation
- Digital marketing and SEO
- Campaign management
- Calendar and appointment scheduling
- Customer service and support
- CRM software proficiency (HubSpot, Salesforce)
- Communication via chat, email, and phone
- Spreadsheet tracking and MS Office skills
Languages
- English
- Urdu
- Pushto
- Arabic
Awards
- Best Security Director - WAMUN (2023)
- Best Team Mangement -WAMUN (2024)
Availability
Available for U.S. Time zones
Certification
- International Law
- Innovation management
- Data entry
- Virtual Assitant
- SEO & Digital Marketing Level 1
- Cyber Security (Beginner)
Languages
English
First Language
English
Advanced (C1)
C1
Urdu
Proficient (C2)
C2
References
References available upon request.
Timeline
Truck Dispatching Assistant
Webex Enterprise
06.2025 - 08.2025
Legal Intern
MBL Law Firm
01.2025 - Current
Customer Support Specialist
Top Tech Digital
09.2024 - 05.2025
Outbound Call Center Agent
Alpha & Omega Tech
02.2024 - 08.2024
Bachelor of Laws (LL.B) - Law
University of The Punjab
ACCA Qualification - Accounting
School of Accountancy, University of London
High School Diploma -
University of Agriculture
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