Abdullah Tahir
Customer Service Representative
Rawalpindi, Pakistan
Summary
Dynamic professional with a proven track record at Infonix Technologies, adept in conducting identity verification and excelling in customer engagement. Leveraged e-commerce analytics expertise and collaborative teamwork to surpass performance metrics and enhance verification quality. Mastered Amazon's marketplace, significantly improving seller metrics and customer satisfaction through strategic analysis and competitive pricing.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Verification Officer
Infonex Technologies
Rawalpindi, Punjab
07.2023 - Current
- Consistently met or exceeded performance metrics, showcasing dedication to high-quality work output.
- Managed multiple tasks simultaneously while maintaining focus on deadlines and deliverables.
- Ensured compliance with industry regulations by staying informed about changing guidelines and updates within the field of verification services.
- Enhanced the quality of verifications by conducting comprehensive research and investigation into applicant backgrounds.
Amazon FBA Seller
Enablers
Rawalpindi, Punjab
02.2022 - 03.2023
- Monitored account health to maintain good standing with Amazon, leading to improved seller metrics.
- Enhanced Amazon store's visibility through targeted advertising campaigns and sponsored products.
- Collaborated with third-party logistics providers for seamless integration of warehousing and shipping services into the supply chain.
- Developed a comprehensive understanding of Amazon's guidelines, policies, and best practices to ensure compliance within the marketplace ecosystem.
Wholesale & Retail Manager
Own Business
Rawalpindi, Punjab
05.2018 - 09.2021
- Controlled store inventory and reviewed cash handling and operations reports.
- Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
Education
High School Diploma -
Jinnah Institute of Informatics Commerce & Science
30-D 6th Rd, Satellite Town, Rawalpindi 04.2001 -
Skills
Skilled in Conducting Identity Verification
Customer Engagement
Collaborative Teamwork
Strong Multitasking Ability
E-commerce Analytics Expertise
Competitive Pricing Analysis
Amazon Pay-Per-Click Strategy
Competitor Performance Evaluation
Supplier relationship management
Analytical Problem-Solving
Prioritization Skills
Timeline
Verification Officer
Infonex Technologies
07.2023 - Current
Amazon FBA Seller
Enablers
02.2022 - 03.2023
Wholesale & Retail Manager
Own Business
05.2018 - 09.2021
High School Diploma -
Jinnah Institute of Informatics Commerce & Science
04.2001 -
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