Abdullah Subhan Khan

Virtual Assistant – Client Support (Hajj, Umrah & Tours)
Darelsalam – Independent Project | January 2024– Present

• Client Communication & Support:Handle 50+ inbound and outbound calls daily via Inpacket, addressing client inquiries related to Hajj, Umrah, and tour services.
  Deliver real-time customer support using Tawk.to live chat, ensuring fast and accurate assistance for customer concerns.
  Offer personalized solutions by guiding clients through booking processes, travel documentation, and troubleshooting common issues.
  
• Administrative & Data Management:Maintain and update client records using Google Sheets for tracking bookings, client inquiries, and follow-ups.
  Assist in preparing and organizing digital documents through Microsoft Word and Google Docs, ensuring information is easily accessible.
  Use Microsoft Excel for managing client databases, tracking service usage, and creating client service reports.
  
• Team Collaboration & Task Coordination:Communicate with team members via Slack, ensuring clear collaboration and the timely sharing of updates or client concerns.
  Coordinate client follow-ups and service timelines using Google Calendar, maintaining an organized and efficient workflow.
  Participate in virtual team meetings through Zoom, contributing to discussions on improving customer service processes.
  
• Problem-Solving & Service Enhancement:Identify recurring client issues and suggest improvements for smoother communication and better customer service delivery.
  Assist in developing client support guidelines using Google Docs, improving the consistency and quality of client interactions.
  Troubleshoot technical issues with online booking platforms, offering clear and actionable solutions to clients.
  

Virtual Assistant – Customer Support & CRM Management
Freelance Project – Ongoing Practice

• Client Interaction & Support:Provided customer support via simulated inquiries using Inpacket, ensuring quick and professional responses.
  Handled customer service communications across platforms like Tawk.to and Slack, offering personalized solutions to client queries.
  
• CRM System Management:Practiced managing client pipelines and customer profiles HubSpot, ensuring data accuracy and proper record-keeping.
  Created customer service tickets and tracked resolutions to maintain comprehensive service histories.
  
• Task & Project Tracking:Used Trello to organize client tasks, track project deadlines, and assign deliverables, ensuring workflow transparency.
  Monitored and updated task progress, ensuring consistent delivery and maintaining high service standards.
  

• Online Research & Data Compilation:Conducted detailed online research for industry insights, competitor analysis, and client-specific information.
  Compiled findings into well-structured reports using Google Docs, assisting with business decision-making.
  
• Social Media Management:Practiced creating, scheduling, and monitoring social media posts using Asana for content planning and Google Sheets for tracking engagement.
  Collected and analyzed social media analytics to identify trends and optimize future content strategies.
  
• Communication & Reporting:Prepared and delivered weekly reports via Microsoft Word, outlining research findings and engagement metrics.
  Collaborated through Zoom to present updates and share insights with clients and team members.