Abdullah Sheikh
Lahore, Punjab,PB
Summary
Dynamic professional with a proven track record at IBEX Global, excelling in customer service and problem-solving. Adept at fostering loyalty through empathetic communication and strategic follow-ups. Skilled in data-driven decision-making, enhancing operational efficiency and driving growth. Committed to delivering exceptional results while maintaining strong client relationships.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
IBEX Global
09.2025 - 02.2026
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Sales and Marketing Intern
Truck Dispatching
06.2024 - 08.2024
- Contacted prospective customers through phone calls and emails to develop business.
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
- Strengthened client relationships through regular communication and follow-ups, leading to repeat business.
- Conducted market research to identify potential clients and developed tailored sales strategies.
CEO
AL-RAHEEM ASSOCIATES
02.2021 - 02.2024
- Developed key operational initiatives to drive and maintain substantial business growth.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Drove profitability with thorough financial analysis and strategic decisionmaking.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
E-Commerce Lead
DepotCoteLTDL
12.2021 - 04.2023
- Implemented data-driven strategies for pricing adjustments, maximizing profit margins while maintaining competitiveness in the market.
- Collaborated with cross-functional teams to develop cohesive branding strategies across all digital platforms, increasing brand awareness and customer loyalty.
- Increased online sales by implementing targeted marketing campaigns and optimizing product listings.
- Improved website user experience through responsive design and intuitive navigation, enhancing customer satisfaction.
Education
IGCSE - Business, Accounting
Bloomfield Halls
Multan, Punjab, Pakistan07.2027
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Time management
Timeline
Customer Service Representative
IBEX Global
09.2025 - 02.2026
Sales and Marketing Intern
Truck Dispatching
06.2024 - 08.2024
E-Commerce Lead
DepotCoteLTDL
12.2021 - 04.2023
CEO
AL-RAHEEM ASSOCIATES
02.2021 - 02.2024
IGCSE - Business, Accounting
Bloomfield Halls