Abdullah Shakeel
Sargodha
Summary
Energetic Customer Service leader offering exceptional knowledge of call center procedures and customer satisfaction strategy demonstrated across more than 1 years of progressive industry performance. Superior history of providing effective staff direction to improve or handle complex issues. Well-positioned to manage customer escalations to resolve issues and improve service.
Overview
1
1
year of professional experience
Work History
Call Center Team Leader
Digital Technology
01.2024 - 03.2024
Call Center Team Leader
Bizhub Outsourcing
07.2023 - 12.2023
- Collaborated with other departments to resolve complex customer issues, ensuring overall company success and client satisfaction.
- Partnered with management on strategic initiatives aimed at enhancing overall business effectiveness through improved customer engagement and team performance.
Call Center Agent
Bizhub Outsourcing
01.2023 - 06.2023
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
Education
Bachelor of Science - BsCS
Virtual University
Pakistan2023
Skills
- Team Management
- Call Routing
- Workforce Planning
- Technical Support
Timeline
Call Center Team Leader
Digital Technology
01.2024 - 03.2024
Call Center Team Leader
Bizhub Outsourcing
07.2023 - 12.2023
Call Center Agent
Bizhub Outsourcing
01.2023 - 06.2023
Bachelor of Science - BsCS
Virtual University
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