Abdullah Rukhsar
Customer Support Representative
Gujrat,Punjab
Summary
Dynamic customer service professional with a proven track record at Ace Money Transfer, enhancing customer satisfaction through effective problem-solving and active listening. Skilled in front office support, I excel in building rapport and resolving complex issues, significantly reducing churn rates and fostering positive guest relations.
Overview
2
2
years of professional experience
1
1
Certification
3
3
Languages
Work History
Front Desk Agent
Pearl Continental Hotel Lahore-Hashoo Group
Customer Experience Officer
Ace Money Transfer
11.2024 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
- Reduced churn rate by proactively engaging dissatisfied customers before they decided to leave the company''s services.
- Established strong rapport with customers through active listening, empathy, and clear communication skills.
Technical Support Representative (Level-2)
Modi Soft
07.2023 - 11.2024
- Diagnosed and resolved technical hardware and software issues.
- Participated in training and workshops to enhance skills and acquire resourceful tools.
- Provided step-by-step guidance to users by adhering to established troubleshooting protocols.
Education
Associate - Hotel And Restaurant Management
07.2021
Intermediate - Computational Science
06.2018
Matriculation - Computer Sciences
07.2016
Skills
Customer service
Front office support
Time management
Reservations
Listening skills
Problem-solving skills
POS systems
Computer skills
Professional demeanor
Phone and email etiquette
Certification
Diploma in Shopify
Timeline
Customer Experience Officer - Ace Money Transfer
11.2024 - Current
Technical Support Representative (Level-2) - Modi Soft
07.2023 - 11.2024
Front Desk Agent - Pearl Continental Hotel Lahore-Hashoo Group
University of Gujrat - Associate, Hotel And Restaurant Management
Govt. College - Intermediate, Computational Science
The Risers Bright Star Education System - Matriculation , Computer Sciences