Abdullah Rasheed

As a sales executive, my primary role is to identify potential clients, engage with them, and convert leads into sales. I actively reach out to prospects through various channels, such as cold calls, emails, and social media, while also nurturing relationships with existing clients. I am responsible for understanding customer needs, offering solutions, and negotiating contracts to close deals.

• Documented and communicated student progress on course goals to identify areas in need of improvement.
• Held office hours to provide additional course support and help students navigate course curriculum.
• Streamlined grading procedures utilizing technology-based tools, increasing efficiency while maintaining accuracy of evaluation measures.
• Helped students make good decisions about course choices for educational and vocational goals.

• As a product experience analyst, I evaluate user feedback and product performance to identify improvements. I collaborate with teams to ensure features meet user needs, conduct usability tests, and track key metrics. My goal is to enhance the product experience, driving customer satisfaction and retention.

• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Performed wide-ranging administrative, financial and service-related functions.
• Increased customer service success rates by quickly resolving issues.