Abdullah Imran
Karachi
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
E-Commerce Manager
AUTechnologies
05.2022 - Current
- Boosted online sales by implementing targeted marketing campaigns and optimizing website content.
- Managed inventory control processes for seamless order fulfillment and customer satisfaction.
- Enhanced user experience with intuitive site navigation, compelling product descriptions, and visually appealing design elements.
- Streamlined order processing, reducing lead times and improving overall operational efficiency.
- Collaborated with cross-functional teams to develop and launch new products, meeting market demands.
- Analyzed sales trends, identifying opportunities for growth and proactively addressing underperforming categories or products.
- Established a comprehensive social media strategy to promote products and interact with customers in real-time, driving brand loyalty.
- Evaluated emerging e-commerce technologies, adopting innovative solutions that enhanced platform capabilities and delivered a competitive advantage.
- Coordinated closely with customer service representatives to address inquiries promptly and effectively resolve issues related to online purchases.
- Helped find leading online retailers and platforms to connect with consumers.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Customer Support Specialist
AUTechnologies
04.2023 - Current
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Streamlined support processes for increased efficiency and reduced response times.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Assisted in the development of user guides, FAQs, and other self-help resources for customers seeking quick answers to common questions.
- Worked closely with sales representatives to ensure seamless handoff of potential leads from support interactions.
Social Media Manager
AUTechnologies
04.2023 - Current
- Increased brand awareness by developing and implementing effective social media strategies.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
- Collaborated with cross-functional teams on integrated marketing initiatives, resulting in increased online presence.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Increased customer engagement through social media.
- Researched latest market trends and analyzed data to develop public relations strategies and tactics.
- Increased brand awareness through development and implementation of successful public relations campaigns.
Administrative Officer
AUTechnologies
04.2023 - 03.2024
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
- Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Ensured compliance with industry regulations by maintaining up-to-date knowledge of requirements and monitoring adherence to guidelines.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
Education
SSC - Computer Science
ST.Matthias
05.2022
Skills
- Product or Service support
- Customer Response
- Customer service excellence
- Quality Assurance
- Sales Support
- Call center experience
- Customer Relationship Management (CRM)
- Live chat support
- Social Media Support
- Product Knowledge
- Order Fulfillment
- Shipping procedures understanding
- Brand representation
- Store maintenance
- Spreadsheets
- Microsoft Excel
- Problem Resolution
- Product Sales
- Strategic sales knowledge
- Retail store support
- Order Processing
- Staff education and training
- Stock management
- Product Listing Optimization
- Video Marketing Strategy
- Influencer Marketing Management
- Ecommerce Platform Knowledge
- Online Reputation Management
- Market Trends Analysis
- Marketing strategy
- B2C Marketing
- Staff Management
- Brand Development
- Brand-building strategies
- Digital Marketing
- Social Media Management
- Market Research
- Social Media Platforms
Timeline
Customer Support Specialist
AUTechnologies
04.2023 - Current
Social Media Manager
AUTechnologies
04.2023 - Current
Administrative Officer
AUTechnologies
04.2023 - 03.2024
E-Commerce Manager
AUTechnologies
05.2022 - Current
SSC - Computer Science
ST.Matthias
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