Reading, gardening travelling as well as trying different cuisines
Abdullah Hamid
Customer Support Executive
Lahore, Punjab
Summary
Dynamic customer support executive with a proven track record at IBEX Global, excelling in problem-solving and active listening to enhance customer satisfaction. Adept at managing high-stress situations while delivering empathetic service, I leverage quality control and teamwork to drive impactful results and address community issues effectively as a former news reporter.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Customer Support Executive
IBEX Global
06.2023 - Current
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
News Reporter
NEO News
03.2022 - 10.2022
- Established credibility as a news reporter by cultivating strong relationships with sources and maintaining ethical journalism standards.
- Generated, produced and delivered high profile special reports and communicated in community events behalf of station.
- Raised awareness about important issues by covering underreported stories affecting local communities.
- Identified and secured multiple information sources for each story to provide accurate, credible news coverage.
Education
Bachelor of Science - Mass Communication Political Science
Forman Christian College
Lahore, Punjab, Pakistan 04.2001 -
Intermediate Certificate - Arts
Government Science College Wahdat Road
Lahore 04.2001 -
Matric - Science
Beaconhouse School Lahore
Lahore, Punjab, Pakistan 04.2001 -
Skills
Data reconciliation reporting
Quality control
Active listening
Problem-solving abilities
Customer service excellence
Teamwork and collaboration
Complaint handling
Interests
Timeline
Customer Support Executive
IBEX Global
06.2023 - Current
News Reporter
NEO News
03.2022 - 10.2022
Bachelor of Science - Mass Communication Political Science
Forman Christian College
04.2001 -
Intermediate Certificate - Arts
Government Science College Wahdat Road
04.2001 -
Matric - Science
Beaconhouse School Lahore
04.2001 -
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