Abdullah Dildar
.
Lahore,PB
Summary
Hey there! I'm a talent acquisition specialist and an ex team manager with big aspirations of becoming a CEO in the near future. I'm all about building super-effective workforces that rock!
It's not all work and no play! When I'm not hustling, you can catch me gaming like a pro, experimenting with every family cookbook recipe on YouTube, and brainstorming new ways to rake in the cash!
Want to know how my skills can level up your company? Shoot me an email at abdullah107278@gmail.com. Let's connect and make magic happen
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work History
Call Champion/ Dispatcher
DG Cars/ Arrow Leeds
Lahore, Punjab
11.2024 - Current
- Efficiently managed and processed taxi ride bookings through calls
- Coordinated with drivers to ensure accurate and timely pick-ups whilst solving driver queries
- Acted as a point of contact for both passengers and drivers to ensure smooth communication and problem resolution.
- Provided excellent customer service by answering inquiries, resolving issues, and ensuring customer satisfaction with timely ride coordination.
Customer Service Representative/ Dispatcher
Support Solutions Hub (PVT) Ltd
06.2023 - 11.2024
- Plays a crucial role in facilitating effective communication between customers and taxi drivers
- Responsibilities as a dispatcher were to keep an eye on late jobs in order to do manual dispatch, making assurance calls to CST on late jobs, keep a tab on assigned zones and providing ETA after every hour, pre allocating drivers on upcoming account runs/school runs/airport jobs, during rush hours had to call offline drivers to increase active number of drivers, assisting telephonists where required,
- During my stay I've trained 6 agents on Alpha taxis that broadened my experience horizon
Customer Service Manager
Mindbridge
01.2022 - 07.2023
- Responsible for overseeing and leading Team Leads and a team of customer service representatives to ensure the delivery of exceptional customer experiences
- Develop and implement customer service strategies, monitor performance metrics, and identify areas for improvement
- Trains and motivates the team, resolving escalated customer issues, and maintains strong relationships with clients
- Collaborate with other departments to enhance overall customer satisfaction and represent the company's values
- Plays a crucial role in driving customer loyalty, retention, and achieving business goals through effective leadership and continuous improvement of customer service operations
- Responsible for maintaining effective communication with the client itself
Senior Team Lead
Mindbridge
02.2021 - 01.2022
- As a team lead, my main responsibilities included providing clear direction and support to achieve collective goals and foster individual growth
- I led by example, promoting professionalism and motivation
- Effective communication and collaboration were prioritized for a harmonious work environment
- I set performance expectations, offered feedback, and resolved conflicts fairly
- Delegating tasks based on strengths encouraged skill development
- Monitoring progress and advocating for the team contributed to innovation and morale
- Identifying growth opportunities within the team further enhanced performance and success
Professional Freelancer
Upwork
02.2020 - Current
- Self-employed professional, offers specialized services to clients on a project-by-project basis
- I work independently, providing expertise in various fields such as writing, graphic design, web development, and more
Freelance
Fiverr
01.2020 - Current
- As a Fiverr worker, my core responsibilities include creating compelling Gig offerings, delivering high-quality work on time, maintaining clear communication, respecting confidentiality, offering revisions, setting fair pricing, managing workload efficiently, handling disputes professionally, upgrading skills continuously, building a positive reputation with reviews, and adhering to Fiverr's ethical policies for exceptional customer service
Education
ACCA/Part Qualified - Accounting And Finance
Association of Chartered Certified Accountants
Lahore, Punjab, Pakistan 09.2018 - Current
Bachelor of Business Administration - BBA ADP -
Virtual University
Lahore, PBIntermediate in Commerce - Accounting
Government College University (GCU), Lahore
09.2016 - 03.2018
Skills
- Bookings
- Taxi Dispatch
- Problem solving using diff softwares ie Zendesk
- Business Strategy
- Search Engine Optimization (SEO)
- Literary Writing
- Sales
- Monitoring Performance
- Customer Service Representatives
Awards
- CSAT Squad Leader - Mindbridge PK, 09/01/22
- Cisco Python International Certification - Cisco in collaboration with Jawan Pakistan, 03/01/22
Timeline
Call Champion/ Dispatcher
DG Cars/ Arrow Leeds
11.2024 - Current
Customer Service Representative/ Dispatcher
Support Solutions Hub (PVT) Ltd
06.2023 - 11.2024
Customer Service Manager
Mindbridge
01.2022 - 07.2023
Senior Team Lead
Mindbridge
02.2021 - 01.2022
Professional Freelancer
Upwork
02.2020 - Current
Freelance
Fiverr
01.2020 - Current
ACCA/Part Qualified - Accounting And Finance
Association of Chartered Certified Accountants
09.2018 - Current
Intermediate in Commerce - Accounting
Government College University (GCU), Lahore
09.2016 - 03.2018
Bachelor of Business Administration - BBA ADP -
Virtual University
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