Abdullah Danish
Karachi
Summary
My track record is defined by the successful development and management of both physical and cloud-based infrastructures, aimed at enhancing operational efficiency and propelling corporate success. With a focus on innovative solutions and a dedication to excellence, I am poised to make a significant impact in a forward-thinking environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
BACK OFFICE & CLOUD ADMINISTRATOR
Hoechst Pakistan Limited | Sanofi Avens Pakistan Limited
02.2021 - Current
- Spearheaded technical support and provided expert guidance to Service Desk personnel, enhancing service quality and efficiency
- Expertly resolved technical issues, conducted system upgrades, and maintained Mac PCs and iPads to ensure opmal performance
- Acted as a crical escalaon point for unresolved incidents, ensuring rapid resoluon and minimal service disrupon
- Provided strategic technical direcon to IT staff, opmizing exisng systems for peak performance and scalability
- Orchestrated system automaon iniaves, driving efficiency and reducing manual intervenon
- Managed and opmized a hybrid infrastructure of physical and cloud-based assets, including VMs, servers, storage, and network components
- Proacvely monitored and fine-tuned cloud infrastructure performance, swily diagnosing and resolving issues to maintain system integrity
- Ensure cloud infrastructure aligns with stringent security and compliance standards, collaborang with IT security teams to enforce protocols
- Assist with Cyber Security team to deploy and manage security suite Trend Micro Vision One
- Drive efficiency through the development of automaon processes for streamlined cloud infrastructure management
- Administer Office 365 tenant, opmize mailboxes, and enforce security best pracces within the environment
- Successfully orchestrated the migraon of over 1,000 users from on-premises Exchange to Office 365, leveraging PowerShell scripng
- Proficient in tesng, implemenng, and deploying Exchange Online, including management of an-spam, email tracking, and transport rules
- Facilitate secure Single Sign-On (SSO) via Acve Directory Federaon Services, bolstered by Mul-Factor Authencaon (MFA)
- Execute migraons, upgrades, and maintenance for Office 365, ensuring seamless user experiences
- Manage and secure mobile device access through MS Intune MDM soluons, resolving acve sync issues
- Administer Acve Directory by creang security and distribuon groups and managing file-level permissions
- Maintain and update SharePoint team sites, ensuring documentaon reflects current procedures
- Develop comprehensive user guides and instruconal materials for end-user empowerment.
TECHNICAL SUPPORT SPECIALIST
Cab Management System - UK Based
08.2018 - 02.2021
- Act as the primary technical liaison for customers, delivering advanced support and engineering soluons for intricate technical issues
- Ulize a ckeng system to meculously track and expedite the resoluon of customer issues, ensuring clear communicaon of resoluon melines
- Conduct diligent follow-ups with customers to confirm the thorough resoluon of their technical problems
- Administer mobile device support, including troubleshoong and management via Microso Intune Mobile Device Management (MDM) soluons
- Deploy, oversee, and maintain business applicaons on Amazon Web Services (AWS), including EC2 instances and S3 database backups.
ASSISTANT MANAGER - IT
ALSHAHEER FOODS / MEAT ONE
01.2016 - 07.2018
- Providing Microso Dynamics Ax 2012 support to all users
- Trouble shoot and resolve RMS issues
- Providing Hardware, Soware & Network support to All Branches of Meat One, Khas Meat & Factory
- Troubleshoot system and network problems, diagnose, and solve hardware or soware faults
- Resolve Soware & Hardware Issues through Phone call, remotely or Onsite Visit
- Visits Meat one Branches & Factory for Hardware Maintenance & IT Support
- Coordinate all relevant departments' acvies to ensure smooth flow
- Installing Setup and configure computer hardware, soware, CCTV Camera's, printers, and scanners
- Ensure mely and accurate delivery of technology products and services
- Priorizing and managing many open cases at one me
- Monitoring and maintaining CCTV Camera's, computer systems and networks
- Configure, and Manage IP Telephony devices, D-Link Phones, Cisco Phones, NVR, DVR, CCTV Camera's, IP Camera, Weight Machines, Aendance Machine, Network Printer, Network Scanner etc
- Transfer's computer files between plaorms
- Seng up new users' accounts and profiles and dealing with password issues
- Working connuously on a task unl compleon (or referral to third pares, if appropriate)
- Rapidly establishing a good working relaonship with customers and other professionals, such as soware developers
- Manage external vendor's relaonships and services
- Managing stocks of equipment, consumables, and other supplies
- Maintaining records of soware licenses
- Checking computer equipment for electrical safety.
IT COORDINATOR
M/s. ENEXUS/BSQP TECH SOLUTIONS (Soware House)
07.2015 - 07.2016
- Installing and configuring computer hardware, soware, systems, networks, printers, and scanners
- Install Aendance Machine & add new users & their records
- Monitoring and maintaining computer systems and networks
- Monitoring WAN and LAN Networks to ensure smooth connecvity
- Keeping Track of Services running on different servers and generaon of regular reports
- First Line of Technical Support for the Services Provided
- Idenficaon, Troubleshoong and Recficaon of Issues.
IT SUPPORT & OFFICE ADMIN ASSISTANT
M/s. MAHMOOD MALLIK INT'L GENERAL TDG CO LLC
05.2013 - 07.2015
- Sets up and configures desktop computers, peripherals and accounts assigning security Level
- Installs soware and repair hardware and peripherals
- Co-ordinate with Accounts Dept
- Related to pey cash, client invoice, supplier cheques, payment follow up
- Troubleshoots, diagnoses problems, implements correcve acon procedures within prescribed guidelines and/or escalates to other technical resources as appropriate
- Provides basic troubleshoong, repair, and maintenance for computer equipment (e.g., microcomputers, disk drives and laser printers) and may assist with tesng personal computers and peripherals on a network to diagnose, hardware versus soware problems
- Assists Site engineers & other staffs for their queries
- Administers user accounts
- Transfer's computer files between plaorms
- Coordinate all relevant departments' acvies to ensure smooth flow.
INVENTORY OFFICER / OFFICE CO-ORDINATOR
M/s. AQSA ENTERPRISES PVT LTD
03.2010 - 07.2011
- Oversee inventory and supply chain management according to company guidelines
- Perform crical inventory tasks to ensure the correct number of items are in stock
- Provide general administrave and clerical support including mailing, scanning, faxing, and copying to management
- Maintain updated and accurate records of inventory, including transfers and cycle counts
- Troubleshoot quanty discrepancies between stock and records
- Answer calls from customers regarding their inquiries
- Assist in resolving any administrave problems
- Schedule and coordinate meengs, appointments, and travel arrangements for managers
- Maintain office supplies for department
- Collect and analyses data to determine appropriate order quanes
- Track rates of accuracy, purchase and return as well as defecve items to inform quality control decisions
- Provide customer service as needed.
Education
AWS Cloud Practitioner (Training) -
Sherdil IT Academy Karachi
CCNA 9.0 - Routing & Switching (Training) - undefined
MCSA 2012 (Training) - undefined
CTTC Academy Karachi
A+ (Training) - undefined
CTTC Academy Karachi
Network+ (Training) - undefined
CTTC Academy Karachi
ITIL 4 Foundation - undefined
Axelos
06.2024
Ms Azure Administration (AZ - 104) - undefined
Inserito Evolving Technologies
03.2024
Bachelors Degree In Computer Science (BSCS) - undefined
University of Karachi
01.2016
Microsoft Azure Administrator (AZ-104)
Microsoft
05.2024
AWS Solution Architect Associate
Amazon
11.2023
Microsoft Endpoint Administrator (MD-102)
Microsoft
08.2024
Skills
- Computer Hardware
- Microsoft SharePoint
- Mobile Device Management
- Service Desk
- Amazon Web Services
- Microsoft 365
- Microsoft Windows
- Troubleshooting (Problem Solving)
- Active Directory
- Single Sign-On (SSO)
- Cloud Computing
- System Support
- Technical Support
Languages
Urdu
English
Maritalstatus
Married
Personal Information
Nationality: Pakistani
Hobbies and Interests
Playing Cricket and Football
Certification
- AWS Solution Architect Associate Certified.
- Microsoft Azure Administrator Associate Certified
Timeline
BACK OFFICE & CLOUD ADMINISTRATOR
Hoechst Pakistan Limited | Sanofi Avens Pakistan Limited
02.2021 - Current
TECHNICAL SUPPORT SPECIALIST
Cab Management System - UK Based
08.2018 - 02.2021
ASSISTANT MANAGER - IT
ALSHAHEER FOODS / MEAT ONE
01.2016 - 07.2018
IT COORDINATOR
M/s. ENEXUS/BSQP TECH SOLUTIONS (Soware House)
07.2015 - 07.2016
IT SUPPORT & OFFICE ADMIN ASSISTANT
M/s. MAHMOOD MALLIK INT'L GENERAL TDG CO LLC
05.2013 - 07.2015
INVENTORY OFFICER / OFFICE CO-ORDINATOR
M/s. AQSA ENTERPRISES PVT LTD
03.2010 - 07.2011
AWS Cloud Practitioner (Training) -
Sherdil IT Academy Karachi
CCNA 9.0 - Routing & Switching (Training) - undefined
MCSA 2012 (Training) - undefined
CTTC Academy Karachi
A+ (Training) - undefined
CTTC Academy Karachi
Network+ (Training) - undefined
CTTC Academy Karachi
ITIL 4 Foundation - undefined
Axelos
Ms Azure Administration (AZ - 104) - undefined
Inserito Evolving Technologies
Bachelors Degree In Computer Science (BSCS) - undefined
University of Karachi
Microsoft Azure Administrator (AZ-104)
Microsoft
AWS Solution Architect Associate
Amazon
Microsoft Endpoint Administrator (MD-102)
Microsoft
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