Summary
Overview
Work History
Education
Skills
Timeline
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Aqsa Manzoor

Lahore, Punjab,PB

Summary

Proven CSR and Data Entry Operator with a track record of enhancing customer satisfaction and maintaining high data accuracy. At Easypaisa, fostered client loyalty through exceptional service and empathy. Skilled in CRM software and complaint handling, demonstrating a commitment to efficiency and customer focus. Achieved significant repeat business by prioritizing client needs and preferences.

Overview

6
6
years of professional experience

Work History

CSR

Easypaisa
04.2023 - Current
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.

CSR

Cakes And Bakes
01.2022 - 12.2022
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Answered constant flow of customer calls with minimal wait times.

Data Entry Operator

Right Solutions
08.2020 - 12.2021
  • Corrected data entry errors to prevent duplication or data degradation.
  • Verified data files prior to entry to maintain high data accuracy.
  • Maintained files, records, and chronologies of entry activities.

Data Entry Operator

Blackbird Packaging
03.2019 - 06.2020
  • Completed data entry tasks with accuracy and efficiency.
  • Maintained files, records, and chronologies of entry activities.
  • Scanned documents and saved in database to keep records of essential organizational information.

Education

BSC

University of The Punjab
Lahore
09-2018

ICS

Punjab College
Lahore
04.2001 -

High School Diploma -

Eden High School
Lahore
04.2001 -

Skills

Complaint Handling

Call center experience

Customer Focus

CRM Software

Customer Service

Call Management

Timeline

CSR

Easypaisa
04.2023 - Current

CSR

Cakes And Bakes
01.2022 - 12.2022

Data Entry Operator

Right Solutions
08.2020 - 12.2021

Data Entry Operator

Blackbird Packaging
03.2019 - 06.2020

ICS

Punjab College
04.2001 -

High School Diploma -

Eden High School
04.2001 -

BSC

University of The Punjab

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Aqsa Manzoor