Summary
Overview
Work History
Education
Skills
Timeline
Accomplishments
Certification
Project Domains
Professional Highlights
Project Domains
Professional Highlights
Generic
Abdul Haq Khan

Abdul Haq Khan

Software Quality Assurance Consultant
Lahore,Punjab

Summary

Tireless Software Quality Assurance Manager talented in assessing client needs and developing solutions to promote business opportunities. Established decision-maker with background in mentoring others to accomplish project milestones. Offering exemplary client relationship building prowess Offering 17 years of experience supporting software quality service delivery. Efficient and proactive leader with expertise in software quality processes and project delivery, Having a master's degree in Mobile Computing from a reputable institution in the United Kingdom. Demonstrated executive leadership capabilities and a proven track record of delivering significant advancements within leading multinational IT, automotive, healthcare, ed-tech, e-commerce and telecom organizations. Seeking opportunities to share knowledge, expand skill sets, and provide guidance and support in driving the company towards unparalleled performance in the field of Software Quality Assurance and Testing. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

17
17
years of professional experience
1
1
Certificate

Work History

Service Delivery Manager

Kualitatem Gulf
01.2024 - Current
  • Spearheading the Omni Channel project for Bank Saudi Alfransi as onsite Service Delivery Manager
  • Directing a team of 9 Manual QA engineers and 6 Automation Engineers
  • Delivering comprehensive Daily, Weekly, and Monthly reports on Project progress to Level C management
  • Orchestrating the entire Quality Assurance initiative from project inception to closure
  • Implementing strategic up-skilling programs for the QA team to align with project requirements
  • Conducting rigorous interviews, facilitating hiring processes, and strategizing OKRs for QA team members.
  • Maintained proper staffing levels to guarantee timely and accurate deliveries.
  • Advised clients on methods, technologies, process improvements, and training that would increase overall business potential.
  • Attended staff and client meetings and served as liaison to manage operations for accounts.
  • Worked with high-profile customers to select third-party vendors for IT infrastructures.
  • Facilitated completion of deliveries and verified documentation.
  • Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.
  • Implemented and supported Omni Channel at the client site.
  • Interfaced effectively with key accounts, answering questions and delivering exceptional service.
  • Coordinated and led internal and external site team meetings.
  • Coordinated new hire recruitment, training, and development.

Manager of Software Quality Assurance

Contour Software (a Constellation company)
08.2022 - 12.2023
  • Led the entire Quality Assurance department, implementing robust SQAE processes aligned with Agile methodologies
  • Oversee Quality Assurance and Release Management processes, ensuring product excellence
  • Collaborate with R&D Managers to set strategic directions in line with company objectives
  • Responsible for talent acquisition and career development of SQAE members.

Associate Director of Software Quality Assurance

Cialfo
07.2021 - 08.2022
  • Managed a team of 14 Hybrid SQAE professionals, driving continuous improvement and ensuring high-quality software delivery
  • Established and implemented robust SQAE processes, adhering to Agile methodologies
  • Optimized QA workflows and implemented effective quality control measures
  • Led talent acquisition and nurtured professional growth of SQAE team members.

Manager Software Quality Assurance

April & June Pvt. Ltd.
08.2020 - 07.2021
  • Managed and led the Software Quality Assurance department, establishing QA processes and best practices
  • Led multiple projects as an SQA Manager, ensuring adherence to quality standards
  • Member of the Company board and management group, providing strategic insights
  • Defined QA policies, quality improvement processes, and best practices
  • Responsible for planning, coordinating, and leading software release activities
  • Hired, trained, and supervised QA Engineers and Test Automation engineers.

Project Manager, Manager Software Quality Assurance & Training and Customer Relations

Softech Systems Pvt. Ltd.
12.2009 - 08.2020
  • Led a team of 25 Manual and Automated test engineers, as well as a development team
  • Spearheaded quality assurance efforts, developing and implementing a QA program
  • Defined QA policies, quality improvement processes, and best practices
  • Planned, developed, coordinated, and led software release activities
  • Established TCoE (Testing Center of Excellence) and managed Automation testing and Functional testing areas
  • Designed and developed robust and enterprise-level automation solutions
  • Provided leadership, decision-making, and effective communication with development, TechOps, and DevOps teams
  • Presented daily program status reports to executive management, including risks and mitigation plan.

Research & Software Quality Assurance Engineer

France Telecom R&D UK (Orange Labs, UK)
06.2007 - 02.2009
  • Conducted hands-on testing of various applications, including requirement analysis, test case preparation, execution, and defect tracking
  • Managed metrics, reporting, and ensured high-quality deliverables.

Education

Master of Science - Mobile Computing

University of Glamorgan (South-Wales)
Cardiff, United Kingdom
01.2007

Bachelor of Science - Computer Science And Programming

University of Peshawar
Peshawar, Pakistan
01.2005

Skills

  • ISTQB Certified Test Engineer
  • Test Execution and Documentation HPQC, AIO, Load and Performance Test using HPQC Load Runner
  • Test Automation Using Selenium
  • Defect Management using HPQC, Mantis, JIRA, Test-Rail, Red mine and RTH turbo
  • Database Systems: MySQL, Oracle
  • Tools: Soap UI, Postman, AIO, HP Quality Center, ALM, HP load runner, Mantis, Selenium IDE, JIRA, REDMINE, Test Rail, X-ray
  • Quality monitoring
  • Client Relationship Management
  • Solutions Development
  • Customer Engagement
  • Incident Management
  • Training and coaching
  • Client Relationships
  • Performance Improvement
  • Resource Allocation
  • Project Implementation

Timeline

Service Delivery Manager

Kualitatem Gulf
01.2024 - Current

Manager of Software Quality Assurance

Contour Software (a Constellation company)
08.2022 - 12.2023

Associate Director of Software Quality Assurance

Cialfo
07.2021 - 08.2022

Manager Software Quality Assurance

April & June Pvt. Ltd.
08.2020 - 07.2021

Project Manager, Manager Software Quality Assurance & Training and Customer Relations

Softech Systems Pvt. Ltd.
12.2009 - 08.2020

Research & Software Quality Assurance Engineer

France Telecom R&D UK (Orange Labs, UK)
06.2007 - 02.2009

Master of Science - Mobile Computing

University of Glamorgan (South-Wales)

Bachelor of Science - Computer Science And Programming

University of Peshawar

Accomplishments

  • Developed innovative testing strategies and streamlined processes with development activities to reduce testing redundancy & risks leading to a 45% efficiency gain across multiple projects.
  • 30% reduction in the cost of poor quality via industry best practices.
  • Experience in setting up automation frameworks for integration and regression testing activities.
  • Defined best practices, test strategies and methodologies for Functional, Regression and Automation tests.
  • Successfully managed a diverse range of products & projects from conception through implementation.
  • Enhanced and standardized software defect life cycle management processes that helped to reduce downtime from bug detection to resolution with an estimated gain in time of ~3 weeks/project.
  • Presentations in multiple testing conferences.
  • Collaborated and established periodic requirement reviews by stakeholders to ensure requirements were well defined that lead to the delivery of flawless applications in production.
  • Cleared ISTQB certification exam in the first attempt with a score of 94%.

Certification

  • Certified ISTQB Professional
  • Lean Six Sigma yellow belt
  • Trained PMP

Project Domains

  • Automotive Industry
  • Telecommunications
  • E-commerce
  • Healthcare
  • EdTech
  • Stock Exchange
  • Reservation Systems
  • Mobile Application Development

Professional Highlights

  • Successfully managed and led project teams across various organizations, ensuring adherence to project timelines and objectives.
  • Developed innovative project management strategies, streamlined processes, and implemented robust frameworks, resulting in efficiency gains and cost savings.
  • Established and standardized project lifecycle management processes, reducing downtime and enhancing productivity.
  • Presented at multiple conferences, demonstrating thought leadership and expertise in the field.
  • Cleared ISTQB certification exam with a score of 94%.

Project Domains

  • BMW Group, Munich, Germany-Business Integration Platform (BIP)-Test Manager (Automotive industry, OSS/BSS)
  • Etisalat-Falcon, Dubai-Test Manager
  • Omni Channel-BSF, Riyadh,KSA
  • HIMS, -Pakistan-Test Manager
  • Clinic-connection.com, UK-Project Manager
  • Nexthealth.pk, Pakistan- Project Manager
  • Healthcarepakistan.pk- Project Manager
  • Videotron Order Care Suit
  • ConceptWave Store Front Application
  • Reservation System
  • CleverFox Deal site
  • CISC (Canada Information Security Conference) Website
  • Attendee Mobile Application
  • Conceptwave Website
  • Mobile Trading Terminal Application
  • Online Trading Terminal Application
  • BackConnect Product
  • GIS-Based Asset and Fault Management in Optical Fiber (FTTH)
  • Orange container product
  • Mobile testing Tool Kit Application
  • Telecommunications
  • Stock exchange
  • E-commerce
  • Reservation Systems
  • Mobile Application Development
  • Hospital Information Management System
  • EdTech
  • RV and Marine Dealership management Systems

Professional Highlights

  • SDLC Agile with SCRUM/Sprints, Iterative, Waterfall
  • Test Planning Scoping, estimates, strategy, plans, presentation, coordination.
  • Risk Management Identify risks and plan a best-case approach for risk mitigation.
  • Implementer/Mentor of QA processes, techniques, standards in non-structured business cultures.
  • Test Case Management Managing test cases with/without requirements/design docs.
  • Defect Management Tracking, reporting and defect triage/management meetings.
  • Test Execution Web apps, SOAP/RESTful API's, Postman, Mobile apps
  • Test Types Functional, Regression, Integration, Smoke, Sanity, System, UAT, Usability, Production verification
  • Release Management Plan, develop, coordinate and lead software release activities with application and support teams.
  • Mobile Applications Native, web and hybrid applications.
Abdul Haq KhanSoftware Quality Assurance Consultant