Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abdul Wahab Siddiqui

Lahore

Summary

A highly experienced Operations and Production Manager with 14 years of Customer Support Representative, and Team Lead Operations Experience. My keen objective is to improve myself as an energetic, enthusiastic & career – oriented person in the field of the Sales department. I am looking to demonstrate further my leadership skills and Sales expertise.

Motivated, passionate lead assistant with [4] years of experience in assembly and manufacturing industry. Uniquely skilled at motivating assembly line associates to complete daily output of production. Strong abilities in business operations, work-force scheduling and time management.

Understanding Team Coordinator with [2 years of experience serving as an assistant to project managers. Expertise in coordinating project activities, creating productivity reports and developing project budgets. Determined, hardworking, and a great active listener.

Professional with extensive experience in team coordination and administrative functions. Proven track record of enhancing team productivity and communication through organized scheduling and resource management. Known for strong collaboration, adaptability, and commitment to achieving team goals.

Developed skills in collaborative and fast-paced environment, focusing on team coordination and effective communication. Seeking to transition into new field, leveraging experience in project management and organizational efficiency. Aiming to apply transferrable skills to drive success and innovation in dynamic setting.

Personable and organized individual with knack for fostering collaboration and efficiency. Well-versed in project coordination and adept at using scheduling software to ensure seamless team operations. Committed to driving team success and enhancing productivity through effective coordination.

Professional with proven experience in team coordination and project management. Strong focus on team collaboration and achieving results. Skilled in communication, conflict resolution, and resource allocation. Adaptable to changing needs and reliable in delivering high-quality outcomes.

Experienced with leading team coordination efforts to ensure efficient workflow and communication. Utilizes organizational and interpersonal skills to manage schedules and resources effectively. Track record of fostering collaborative environment and meeting team objectives.

Overview

14
14
years of professional experience
3
3
years of post-secondary education

Work History

Team Coordinator

Premier BPO
08.2023 - 03.2025
  • Worked with customer service to handle escalated customer issues.
  • Served as a liaison between management and team members to address concerns and facilitate problem-solving initiatives.
  • Developed strong relationships with cross-functional teams, facilitating collaborative efforts towards shared goals.
  • Implemented performance tracking systems to monitor individual progress and identify areas for improvement in realtime.
  • Directed weekly status meetings with agenda-setting, note-taking, and follow-up action items to ensure alignment among all stakeholders involved in ongoing projects.
  • Assigned various tasks to group members according to skills and experience to achieve maximum productivity.
  • Managed multiple projects simultaneously, prioritizing tasks for optimal resource allocation and workflow efficiency.
  • Mentored junior team members, fostering professional growth through skill development workshops and one-on-one coaching sessions.
  • Managed team workload to reach targets for specific tasks.
  • Worked with customer service representatives to handle escalated customer issues.
  • Provided comprehensive administrative support to the team, enabling them to focus on high-impact tasks and achieve better results.
  • Improved team collaboration with regular meetings, progress updates, and transparent communication.
  • Trained, motivated and guided on-boarding members.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Handled day-to-day office operations and resolved any conflicts.

Operations and Production Manager

AWKITS Software Solutions
05.2022 - 08.2023
  • As an Operations and Marketing Manager, overseeing the company's operational and marketing aspects
  • Responsible for managing the operations team to ensure efficient business operations and developing and implementing marketing strategies to promote the organization’s products and services
  • Standardized production procedures, job roles, and quality assurance guidelines.
  • Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
  • Conducted root cause analysis on production issues, devising corrective actions to prevent recurrence.
  • Managed continuous improvement initiatives to drive gains in quality, flow, and output.

Team Lead Operations

Systems Limited
02.2019 - 04.2022
  • As a Team Lead Operations, I managed a team of operational staff and oversaw their day-to-day activities
  • Responsible for ensuring the team meets the set operational goals and targets and adherence to policies, procedures, and regulatory requirements
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.

Customer Support Operations

British Council
02.2017 - 01.2019
  • As a Customer Support Representative at British Council, my responsibilities included assisting customers in resolving their queries or issues related to various services provided by the organization
  • Communicated with customers via phone, email, or chat and maintained accurate records of their interactions
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.

Customer Support Operations

DGS (TRG) International
12.2010 - 12.2016
  • Customer service agent responsible for entering catalog orders VIA telephone into the company database; provided the requested information to customers professionally and proficiently in relation to products, customer orders, and vendor information
  • Worked successfully with co-workers as well as independently

Education

I.Com -

Bise Lahore
01.2007 - 05.2008

Metric - undefined

Jawad Public High School
02.2005 - 06.2006

Skills

Employee evaluation

Timeline

Team Coordinator

Premier BPO
08.2023 - 03.2025

Operations and Production Manager

AWKITS Software Solutions
05.2022 - 08.2023

Team Lead Operations

Systems Limited
02.2019 - 04.2022

Customer Support Operations

British Council
02.2017 - 01.2019

Customer Support Operations

DGS (TRG) International
12.2010 - 12.2016

I.Com -

Bise Lahore
01.2007 - 05.2008

Metric - undefined

Jawad Public High School
02.2005 - 06.2006
Abdul Wahab Siddiqui