Abdul Wahab
Associate Engineer (Mechanical)
Lahore, Punjab
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at IHM. Skilled in problem-solving and teamwork, with a knack for optimizing workflows and mentoring staff for peak performance. Achieved significant improvements in service delivery and operational efficiency, leveraging abilities in customer service and data entry.
Overview
3
3
years of professional experience
Work History
Order Taker
Jalal Sons
2024.02 - Current
- Checked in with kitchen staff regarding menu questions, length of wait, incorrect orders and product availability and relayed information to customers.
- Entered orders into computer system quickly and in proper sequence.
- Restocked bags, cups, lids, sauces and other counter supplies.
- Quickly and carefully checked prepared items against customer orders for accuracy prior to delivery.
Delivery Rider
Jalal Sons
2023.10 - Current
- Handled cash transactions accurately while collecting payments upon delivery completion.
- Increased positive feedback from customers by providing exceptional service during pickups and dropoffs.
- Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
- Balanced multiple delivery assignments simultaneously, prioritizing tasks based on urgency and importance to meet deadlines consistently.
- Reduced delivery times by effectively planning and optimizing routes based on traffic conditions and distance.
Supervisor
IHM
2021.09 - 2023.08
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Education
High School Diploma -
Bab E Arqam
Lahore, Pakistan 2001.04 -
DAE in Mechanical Engering - Mechanical Engineering, Pakistan
PITAC
Lahore, Pakistan 2001.04 -
Skills
Guest Relations
Money Handling
Cleaning skills
Payment Processing
Teamwork and Collaboration
Problem-Solving
Time Management
Typing Speed
Materials Inspection
Data Entry
Customer Service
Decision-Making
Languages
Urdu
Native language
English
Advanced
C1
Timeline
Order Taker
Jalal Sons
2024.02 - Current
Delivery Rider
Jalal Sons
2023.10 - Current
Supervisor
IHM
2021.09 - 2023.08
High School Diploma -
Bab E Arqam
2001.04 -
DAE in Mechanical Engering - Mechanical Engineering, Pakistan
PITAC
2001.04 -
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