Abdul Sami
Summary
Dedicated and reliable professional with a strong work ethic, excellent time management skills, and a commitment to continuous learning. A collaborative team member with a friendly and approachable behavior, I possess exceptional communication skills and a keen ability to adapt in fast-paced environments. Capable of working independently or as part of a team, I exhibit understanding and active listening abilities when resolving issues.
Overview
8
8
years of professional experience
5
5
Certifications
Work History
Technical Support Engineer Specialist /Team Lead
Exordium Networks
08.2023 - Current
- Provide leadership and oversight for daily operations over the IT team.
- Responsible for multiple Microsoft 365 accounts for different clients and I ensure they have well-designed security policies. Also keeping track of performance and functionality of all Microsoft 365 services.
- Implementation of Data Loss Preventions (DLP) policies to avoid classified data loss.
- Address common networking technologies such as DHCP and DNS.
- Handle firewalls, switches, and routers.
- Troubleshoot general network connectivity, including ISP-related problems.
- Troubleshoot remote access technologies like VPN, RDS.
- Manage and preform virus/malware removal.
- Provide guidance and mentorship to lower-tier technical team members.
- Engage vendors, third parties, and client subject matter experts (SMEs) during troubleshooting processes.
- Regularly create and update documentation to reflect changes and discoveries.
Technical Support Engineer
Exordium Networks
8 2021 - 08.2023
- Enforce company policies, technical procedures, and standards to ensure data integrity, report security, and controlled access.
- Monitor & Configure networks and servers proactively.
- Investigate and resolve diverse network issues, working collaboratively with internal teams and external vendors to solve intricate problems.
- Install, configure, and maintain Firewalls, switches, wireless controllers.
- Contribute to network design and development efforts.
- Execute network maintenance tasks and implement system upgrades.
- Troubleshoot faulty networks and fix them.
Project Coordinator
Face Foundation of Arts, Culture & Education (NG0) (Part-Time)
01.2019 - 03.2020
- Successfully coordinated two World Bank events, two Music Mela events, and events at the Face venue.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
Customer Support Representative
Touchstone Communications (Part-Time)
06.2018 - 08.2018
- Worked as a customer sales representative on an American health insurance campaign
- Supported sales efforts by offering knowledgeable insights into product offerings during upselling opportunities.
Social Media Coordinator
Dept Of Industrial Linkages Iqra University Islamabad (Part-Time)
07.2017 - 09.2017
- Developed and executed a comprehensive social media strategy for Iqra University, focusing on Facebook, Instagram, and Twitter platforms
Social Media Manager
Higher Education Commission of Pakistan (Part-Time)
02.2017 - 04.2017
- Developed comprehensive social media strategies for ongoing projects, including pre- and post-event content for Facebook, Instagram, and Twitter.
Social Media Coordinator
TECTIQS Iqra University Islamabad (Part-Time)
08.2016 - 11.2016
- Developed innovative strategies to maximize social media outreach for Iqra University's National Event, resulting in increased audience engagement
Education
Bachelor of Science - Telecommunications & Networking
Iqra University Islamabad
Islamabad, Pakistan 04.2016 - 2020.04
FSC Pre-Engineering -
Punjab College of Information Technology
Rawalpindi, Pakistan 01.2011 - 2013.04
Matric -
Siddeeq Public School
Rawalpindi, Pakistan 01.2001 - 2011.04
Skills
Microsoft Office
Presentation
Communication
Time Management
AWS Services & Technologies (IAM,EC2, S3, RDS, Lambda)
AWS Data Storage Fundamentals
Azure, Intune, Office 365 Admin Center
PBX System, 3CX
Windows Active Directory Management & Azure AD
Cisco Meraki & FortiGate Firewall
Working with Grandstream Products (Phones, Gateways, UCM (Pbx)
VMWare
Networking
Linux
Urdu
English
Certification
AWS Solutions Architect (In Progress)
Personal Information
Date of Birth: 11/08/1995
Timeline
CompTIA A+ ce Certification
03-2024
Technical Support Engineer Specialist /Team Lead
Exordium Networks
08.2023 - Current
HUAWEI | HCSA Storage
07-2021
FORTINET NSE INSTITUTE | Network Security Associate
02-2021
Graphic Design Certification | National Freelancing Training Program (Gov.pk)
02-2021
Project Coordinator
Face Foundation of Arts, Culture & Education (NG0) (Part-Time)
01.2019 - 03.2020
Customer Support Representative
Touchstone Communications (Part-Time)
06.2018 - 08.2018
Social Media Coordinator
Dept Of Industrial Linkages Iqra University Islamabad (Part-Time)
07.2017 - 09.2017
Social Media Manager
Higher Education Commission of Pakistan (Part-Time)
02.2017 - 04.2017
Social Media Coordinator
TECTIQS Iqra University Islamabad (Part-Time)
08.2016 - 11.2016
Bachelor of Science - Telecommunications & Networking
Iqra University Islamabad
04.2016 - 2020.04
FSC Pre-Engineering -
Punjab College of Information Technology
01.2011 - 2013.04
Matric -
Siddeeq Public School
01.2001 - 2011.04
Technical Support Engineer
Exordium Networks
8 2021 - 08.2023
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