Abdul Samad

• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Communicated product quality and market comparisons by creating sales presentations.
• Organized promotional events and interacted with community to increase sales volume.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.

• Managed scheduling, training and inventory control.
• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
• Addressed customer concerns with suitable solutions.
• Built strong operational teams to meet process and production demands.
• Identified areas of deficiency and performed root-cause analysis to solve problems.
• Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
• Implemented policies and standard operating procedures and managed quality, customer service and logistics.
• Guided employees on understanding and meeting changing customer needs and expectations.

• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Maintained high volume of calls and met demands of busy and productive group.
• Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.

This was my first job in packaging industry in which I started a as a sales rep.