Summary
Overview
Work History
Education
Skills
Accomplishments
Driving or Video Games
Timeline
CustomerServiceRepresentative
Abdul Rehman

Abdul Rehman

Amazon SC Specialist
Jhelum

Summary

I am a results-driven professional renowned for my meticulous attention to detail and a track record of consistently surpassing objectives. With a wealth of experience in customer service relations and sales management, I possess a profound understanding of business dynamics, marketing strategies, and the intricacies of e-commerce platforms, including Amazon FBA, eBay, Walmart, New Egg, and Wish.com.

My extensive background encompasses collaborating with numerous small to medium-sized enterprises, predominantly from the US, Canada, and Europe. I thrive on cultivating enduring working relationships and take pride in contributing to the growth and success of every organization I engage with.

I have a steadfastly positive outlook and an unwavering commitment to promoting excellence in the workplace. I take pleasure in working across diverse career levels, finding it both rewarding and enriching. With over five years of hands-on experience in eCommerce and more than three years dedicated to marketing, I am a seasoned, self-motivated professional.

My strengths lie in rapid adaptation, exceptional analytical and project management skills, and an acute eye for detail. As a seasoned Project Manager, my career is marked by a consistent focus on customer-centric solutions. My utmost dedication lies in nurturing enduring partnerships with valued business associates. I am committed to delivering exceptional results and maintaining long-term relationships, making me a valuable asset to any team or organization.

Overview

8
8
years of professional experience
8
8
years of post-secondary education
2
2
Languages

Work History

Amazon Brand Specialist

Transbiz
Taipei
12.2021 - 09.2023
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Created and managed budgets to maximize brand reach and engagement.
  • Conducted research and analysis to determine brand positioning and messaging.
  • Organized and delivered training sessions for new product content and technological advancements.
  • Consulted with product development teams to enhance products based on customer interest data.
  • Cultivated relationships with key stakeholders, vendors and industry influencers to create positive brand experiences.
  • Analyzed customer feedback and market trends to make informed decisions about product and brand messaging.
  • Developed and executed branding & PPC campaigns to educate target audiences on product features, benefits and values.
  • Tracked key metrics and developed spreadsheets and data models.

Amazon Brand Manager

KADRA Kitchenware
Remotely
01.2021 - 12.2021
  • Cultivated relationships with key stakeholders, vendors and industry influencers to create positive brand experiences.
  • Compiled product and customer data to generate informed profit projections.
  • Researched market trends to identify customer needs and preferences for strategic planning.
  • Conducted market research to identify new opportunities and target markets.
  • Improved Listing visibility through development and implementation of New Optimized strategies.
  • Managed and oversaw creative projects to drive quality, accuracy and deadline management.
  • Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Quality Assurance Manager [Amazon, Ebay, Walmart]

Urtasker
Islamabad
01.2018 - 12.2020
  • Agile Project Management Approach. Monitored staff organization and suggested improvements to daily functionality.
  • Implemented new quality assurance and customer service standards.
  • Inspect and evaluate procedures and processes for the production.
  • Train teams to reduce quality problems and increase understanding of quality goals.
  • Coordinates client complaint resolution and follow up through written correspondence and investigation. Recorded, analyzed, and distributed statistical information.
  • Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

SEO Specialist & App Store Optimization (ASO)

Jolta Technologies
Islamabad
01.2017 - 12.2017
  • Analyzed SEO outreach goals and presented findings to marketing director.
  • Recommended changes to website architecture, content and linking to improve SEO positions for target keywords.
  • Managed SEO campaign expenses, estimated monthly costs and reconciled discrepancies to maximize budget.
  • Provided outstanding service while maximizing Apps Rand, copywriting for games, games planning and Sales.
    ▪ Served as a positive role model for team members.
    ▪ Accounts I worked on, Tulips Apps, 9D Tech, Skippy Games, MB3D Games.
  • Performed ongoing keyword discovery, expansion and optimization to increase organic search footprint and drive relevant site traffic.

Sales Business Development

United Bank Ltd
Jhelum
11.2015 - 11.2016
  • Assessed customer needs and developed customized solutions to drive sales.
  • Trained and mentored sales personnel to apply best practices and techniques.
  • Qualified leads by scheduling introductory discovery meetings and calls.
  • Conducted market research to discover new leads, opportunities and messaging.
  • Built diverse sales pipeline to exceed quota targets.
  • Strong sales & credit management skills.
  • Lead the business and the relationship development with assigned clients
  • Branchless Banking Working as a Sale Support Officer at OMNI contract.

Education

Master in Information Technology - IT

Virtual University of Pakistan
Jhelum
01.2021 - Current

Islamic Studies Degree (Sciences of Quran) - Islamic Studies

Al- Huda International Welfare Foundation
Islamabad H-11
01.2014 - 09.2015

Bachelor of Science - Bachelor’s in Commerce IT

Muhammad Ali Jinnah University
Islamabad
01.2012 - 12.2015

Skills

    Amazon Brand Specialist

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Accomplishments


  • Supervised team of 06 staff members.
  • Achieved 20% Sale Increase through effectively helping with Brand Optimization.
  • Achieved task processing by introducing Asana for Project tasks.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Analyze data, create reports and communicate feedback.
  • Train teams to reduce quality problems and increase understanding of quality goals.
  • Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Created excel sheets for inventory management and for other project metric reports.
  • Created training material for new hires.
  • Completed Project Management Course From Google.

Driving or Video Games

Since my childhood, I've been enamored by the world of automobiles. Cars, to me, are not just machines; they're an incredible source of inspiration and motivation. There's something truly therapeutic about embarking on long drives, where the open road becomes a canvas of endless possibilities. It's during these journeys that I find solace, a sense of healing, and a profound connection to the world around me.

But my love for cars goes beyond the ordinary. I have a deep affection for the exhilaration of drifting, where the synergy between man and machine creates an unparalleled adrenaline rush. The control, precision, and sheer thrill of this art form captivate me like nothing else.

From the first moment I laid eyes on a car, it ignited a passion that has remained unwavering throughout my life. They are not just objects; they are an embodiment of innovation, design, and the freedom to explore. For me, cars represent a lifelong love affair, and every drive is a new chapter in this ongoing romance.

Timeline

Amazon Brand Specialist

Transbiz
12.2021 - 09.2023

Amazon Brand Manager

KADRA Kitchenware
01.2021 - 12.2021

Master in Information Technology - IT

Virtual University of Pakistan
01.2021 - Current

Quality Assurance Manager [Amazon, Ebay, Walmart]

Urtasker
01.2018 - 12.2020

SEO Specialist & App Store Optimization (ASO)

Jolta Technologies
01.2017 - 12.2017

Sales Business Development

United Bank Ltd
11.2015 - 11.2016

Islamic Studies Degree (Sciences of Quran) - Islamic Studies

Al- Huda International Welfare Foundation
01.2014 - 09.2015

Bachelor of Science - Bachelor’s in Commerce IT

Muhammad Ali Jinnah University
01.2012 - 12.2015
Abdul RehmanAmazon SC Specialist