Abdul Qadir

As General Manager, I oversee all operational and financial aspects of the company. My leadership has led to improvements in efficiency, customer service, and profitability. I manage a growing team, implement performance tracking, and ensure compliance with local and international logistics standards.

• Lead the overall operations and customer service for international freight forwarding, specializing in import and export shipments across multiple regions.
• Worked closely with overseas offices and partners to ensure timely movement of shipments, providing customers with up-to-date order tracking reports and status updates.
• Managed the quotation process, offering tailored pricing for clients, and ensuring maximum profitability while addressing customer needs.
• Coordinated with business development teams to support their initiatives, providing operational insight and generating leads for new business opportunities.
• Ensured all operational documentation, including customs clearance forms and import tariffs, was prepared and distributed accurately and promptly.
• Supervised and managed the performance of internal teams, ensuring a high level of customer service and operational efficiency.
• Fostered strong client relationships and provided proactive solutions to issues, ensuring continued satisfaction and repeat business.

• Managed end-to-end transit trade operations to Afghanistan and landlocked Central Independent States (CIS), including customs clearance at Karachi and border points, documentation, and coordination of cross-border road transportation until final delivery.
• Implemented marketing initiatives and strategic plans to generate new business in the freight forwarding and logistics sector.
• Engaged potential customers through calls, emails, and in-person meetings to identify opportunities and establish long-term client relationships.
• Negotiated and closed logistics service agreements, expanding the client base within the assigned territory.
• Delivered tailored freight solutions to address specific client needs and industry requirements.
• Collaborated with the marketing team to design targeted campaigns, generating high-quality leads and supporting client retention.

• Managed sea and air freight documentation, including supervision of delivery order issuance and customs manifest preparation.
• Optimized transit trade operations to landlocked countries (Afghanistan) via Karachi, ensuring compliance and smooth cross-border movement.
• Collaborated with the finance department to maintain accurate costing, budgeting, and timely invoicing.
• Strengthened vendor relationships to enhance service reliability and operational efficiency.
• Resolved customer complaints proactively, improving client satisfaction and retention.
• Streamlined workflows and introduced process improvements, leading to reduced delays and increased departmental productivity.

(hosted United Arab Shipping Corporation - UASC)

• Managed commercial correspondence with line principals and agents globally, addressing shipment discrepancies and processing manifest amendments.
• Organized and prepared shipping documents for customs manifestation and compliance.
• Coordinated with customers and freight forwarders to resolve documentation issues efficiently.
• Supervised inter-port container movements to off-dock terminals.
• Oversaw freight invoicing and ensured accuracy in billing procedures.
• Collaborated with operations team to support timely vessel operations and manifest finalization.
• Trained and guided new team members on documentation processes and system usage.
• Created, edited, and distributed company-wide documentation to streamline internal communication.

Hosted Lines: CSCL, ANL, DSR Senator Line, NSCSA

• Assisted the Compliance Officer in collecting documentation for new account applications.
• Identified audit parameters and supported quality assurance to ensure regulatory compliance.
• Translated complex technical documentation into clear and user-friendly formats.
• Supervised a team of 5, managing daily documentation and operational tasks.
• Maintained correspondence with shipping line principals and agents to ensure timely manifest submissions.
• Supervised preparation and finalization of Customs manifests and other import-related documents.
• Coordinated with local Customs for accurate and timely manifestation submissions.
• Liaised with terminal staff for efficient de-stuffing of containers.
• Handled customer inquiries and resolved documentation-related issues effectively.
• Managed documentation for inter-port movements and processed delivery orders upon principal’s approval after receiving bank guarantees.