Abdul Malik

Collaborated with enterprise architects and customers to design secure network topologies, ensuring industry standards and regulatory compliance.
Developed and implemented custom network solutions, increasing efficiency and reducing costs for clients.
Managed large-scale network migrations, ensuring seamless transitions and minimal downtime for end users.
Demonstrated excellence in project management, consistently meeting deadlines and exceeding client expectations.
Served as trusted advisor to clients on IT strategy, architecture optimization, and risk management.
Optimized network performance using advanced routing protocols and traffic management techniques.
Provided expert troubleshooting and resolution of complex network issues, minimizing downtime and maintaining high customer satisfaction.
Provided level 3 support and collaborated with Advanced TAC teams from leading partners.
Key Achievements:
Improved user experience through support, training, and troubleshooting.
Increased efficiency and reduced costs for clients through custom solutions.
Consistently met deadlines and exceeded client expectations in project management.
Established reputation as trusted advisor on IT strategy and network optimization.

• Effectively managed Cisco RAS, Core Switches, and IP/ATM DSLAM networks to ensure seamless operations
  Developed strategies for POPs to address diverse customer requirements and marketing team objectives.
  Collaborated with the management team to develop strategic plans for business growth and improvement
  Improved customer satisfaction by addressing and resolving complaints promptly
  Conducted employee performance evaluations, providing constructive feedback for growth and development

Set up and managed Dialup ISP infrastructure using Cisco (AS5200, AS5300) and MAXTNT PRI, DXX, DPLC & IPLC

Improved customer support processes to deliver exceptional user experience, resulting in increased customer satisfaction
Led team of skilled engineers and professionals, fostering collaborative environment and driving team performance to achieve operational excellence.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
Successfully managed budgets and allocated resources to maximize productivity and profitability