Abdul Ghaffar
Business Development
Lahore,PB
Summary
I'm a professional skilled in driving revenue growth and delivering exceptional customer service. I'm passionate about business development and building strong customer relationships. I exceed sales targets and promptly address inquiries for high satisfaction levels. Additionally, I manage international accounts, foster loyalty and retention through cross-functional collaboration, and stay updated on industry trends and product knowledge. I deliver seamless customer experiences and execute targeted email marketing campaigns.
Overview
4
4
years of professional experience
47
47
years of post-secondary education
Work History
Business Development Executive
Star employment
Lahore
03.2023 - Current
- - Implemented impactful Email Marketing campaigns, resulting in a 25% increase in new client acquisitions and substantial revenue growth.
- Conducted persuasive calls, securing key partnerships and expanding the agency's client base.
- Orchestrated successful meetings with potential clients, delivering tailored solutions and achieving a 30% increase in repeat business.
- Skillfully negotiated contracts, securing favorable terms and contributing to the agency's sustainable growth.
- Established the agency as a preferred staffing solution provider by securing major clients through effective pitching. - Collaborated with sales and marketing departments to support client acquisition.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Created cross-functional teams to promote consistent brand messaging, demand-generation programs and sales tools.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
Customer Support & Business Development Manager E
Dental Mart
09.2022 - 03.2023
- Experience at E Dental Mart, a leading dental online store engaged in manufacturing, exporting, and importing dental products - Provided exceptional customer service, addressing inquiries and concerns about dental products, orders, deliveries, and manufacturing capabilities
- Managed international shipping and logistics for timely import and export of dental supplies and products
- Collaborated with the manufacturing team, overseeing production schedules, quality control, and customized product requirements
- Developed and maintained strong relationships with international clients, offering personalized solutions throughout the manufacturing and purchasing process
- Stayed updated on dental industry advancements through conference attendance, workshops, and continuous learning
- Business Development: - Expanded customer base through exceptional customer service and client retention strategies
- Efficiently managed international shipping, facilitating company expansion into new markets
- Optimized production schedules to meet growing demand and increase output
- Cultivated strong relationships with international clients, fostering loyalty and trust
- Monitored industry advancements to identify market gaps and product opportunities for a competitive advantage
Senior Customer Service Specialist
Baby Planet
Lahore
03.2021 - 09.2022
- - Experienced Customer Support professional in the Baby Products industry
- Tenure at Baby Planet, a leading online store specializing in B2C
- Managed customer support operations for 3000+ SKUs, showcasing organizational and multitasking abilities
- Actively participated in business development initiatives, including manufacturing and importing processes
- Deep understanding of the Baby Products market, leveraging knowledge to meet customer needs effectively
- Results-driven with expertise in supplier/vendor collaboration and distributor management
- Implemented successful lead-generation strategies for increased conversions
- Skilled in end-to-end operational management, optimizing processes for efficiency
- Proficient in executing targeted email marketing campaigns based on data-driven insights
- Exceptional ability to multitask and prioritize responsibilities in a fast-paced environment
- Driven by a passion for delivering exceptional customer service and contributing to the company's growth and success
Flutter Developer
Droidor
Lahore
04.2020 - 07.2020
- Tested programs and databases to identify issues and make necessary modifications.
- Designed, developed, and implemented software applications for website based on analyzed requirements and understanding of industry technical standards.
- Revised, modularized and updated old code bases to modern development standards, reducing operating costs, and improving functionality.
- Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
Social Media Marketing Intern
Gulberg, The Gimmicfi Society
Lahore
01.2020 - 03.2020
- Utilizes social media platforms (Pinterest, Facebook, Instagram, Twitter) to identify and acquire customers, contributing to marketing strategy
- Implements effective social media marketing campaigns, increasing brand visibility and engagement
- Manages and monitors social media platforms, ensuring consistent brand messaging and fostering customer relationships.
- Supported branding, digital marketing messaging and advertising campaigns by engaging with followers on various social media platforms
- Conducted daily updates to social media profiles to boost company online presence
- Designed and presented social media campaign ideas
- Contributed to mock-ups, email campaigns, and social media content
Education
Computer and Information Sciences
University of South Asia, Analytics Lahore Pakistan
Lahore, Punjabundefined
University of South
Skills
Experienced Customer Support professional in the Baby Products industryundefined
Accomplishments
- E Location, MS Office Windows social media
- Strategic Planning ZenDesfi
- Social Media Marketing Manager
- The Gimmicfi Society 09/2021 - 01/2021 Gulberg
- Contributes to marketing strategy by leveraging social media to identify and acquire customers
- Handling social media platforms (print rest, Facebook, Instagram, Twitter).
Timeline
Business Development Executive
Star employment
03.2023 - Current
Customer Support & Business Development Manager E
Dental Mart
09.2022 - 03.2023
Senior Customer Service Specialist
Baby Planet
03.2021 - 09.2022
Flutter Developer
Droidor
04.2020 - 07.2020
Social Media Marketing Intern
Gulberg, The Gimmicfi Society
01.2020 - 03.2020
Computer and Information Sciences
University of South Asia, Analytics Lahore Pakistan
undefined
University of South
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