Abdul Basit
Rawalpindi
Summary
Dedicated Customer Service Representative with a strong foundation in Event Management and Sales. Managed events and resolved crises effectively, ensuring high standards and customer satisfaction. Focused on delivering exceptional customer experiences and achieving sales objectives.
Overview
3
3
Languages
5
5
years of professional experience
Work History
Event Manager
Pc
Murree, Pakistan
11.2025 - 08.2026
- Managed events, conferences, and seminars, ensuring smooth execution and attendee satisfaction.
- Coordinated participant invites and registration, fostering effective communication and streamlined organisation.
- Handled crisis management, resolving unexpected issues to minimise disruption and uphold event quality.
Event Coordinator
Pc
Murree, Pakistan
04.2024 - 11.2025
- Booked venues, arranged technical and catering service providers and created programmes for event activities.
- Managed on-site event operations, overseeing staff and resolving issues promptly, to maintain high service standards.
- Coordinated decorations and accessories for parties, weddings and media events.
Sales Management
Family Bussiness
Murree, Pakistan
11.2023 - 04.2024
- Managed sales pipeline efficiently, ensuring consistent flow of business and meeting of sales objectives.
- Prepared comprehensive reports on sales activities, revenue generation, and market penetration for senior management analysis.
- Oversaw daily operations of family business, ensuring efficiency in processes and customer service, implementing strategic sales planning and maintaining accurate records of daily income and expenses.
Sales Trainer
Spantronics
Rawalpindi , Pakistan
01.2023 - 11.2023
- Created training modules and trained newcomers on prospecting techniques and product pitching to enhance sales capabilities.
- Developed and delivered engaging training sessions for new employees, emphasising understanding of company policies and procedures.
- Led motivational sessions to elevate sales team morale and cultivate a positive, competitive culture.
Verification Officer
Spantronics
Rawalpindi , Pakistan
05.2022 - 01.2023
- Conducted thorough verifications of customer information against established criteria for loan applications.
- Checked and verified quality of service provided to customers to ensure compliance with standards.
- Delivered friendly, helpful, and informative customer service, contributing to increased customer satisfaction.
Customer Service Representative
Spantronics
Rawalpindi , Pakistan
10.2021 - 05.2022
- Resolved customer service enquiries efficiently and accurately, ensuring timely support.
- Enhanced customer satisfaction by promptly addressing and resolving service issues.
- Engaged hundreds of customers daily to promote products and facilitate sales closures.
WAITER
PC HOTEL BHURBAN MURREE
Murree , Pakistan
02.2021 - 10.2021
- Provided friendly, efficient service to manage high-volume food and drink orders during peak times.
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Delivered food orders to tables, maintaining attention to detail for a quality dining experience.
- Assisted customers with inquiries, ensuring prompt and accurate responses.
Education
Matric - Science
Syed Ahmed Shaheed Public High School
Bhurban Murree01-2021
Skills
- Sales strategy
- Sales techniques
- Sales reporting
- Client relationship building
- Public relations management
- Time Management
- Teamwork
- Customer service
- Customer service
Personal Information
- Passport Number: AW3873261
- Father's Name: Hafeez Mehmood Abbasi
Languages
Urdu
English
Punjabi
Custom
Will be furnished on demand.
Timeline
Event Manager
Pc
11.2025 - 08.2026
Event Coordinator
Pc
04.2024 - 11.2025
Sales Management
Family Bussiness
11.2023 - 04.2024
Sales Trainer
Spantronics
01.2023 - 11.2023
Verification Officer
Spantronics
05.2022 - 01.2023
Customer Service Representative
Spantronics
10.2021 - 05.2022
WAITER
PC HOTEL BHURBAN MURREE
02.2021 - 10.2021
Matric - Science
Syed Ahmed Shaheed Public High School