ABDIRAHMAN MOHAMED ABDI
General Salesperson
Lahore
Summary
Dynamic leader with proven expertise in enhancing team performance and customer satisfaction at Euro Africa Travel. Excelled in recruiting, team motivation, and implementing effective sales strategies, significantly boosting revenue. Skilled in fostering professional growth and promoting a collaborative work environment. Achieved notable success in customer service and performance improvement, demonstrating exceptional team leadership and sales acumen.
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Assistant Manager
Center for Strategy And Cultural Diplomacy
11.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
General Sales Manager
Euro Africa Travel
01.2023 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Developed and implemented comprehensive salesperson training program.
- Mentored junior staff members, fostering professional growth and development within the organization''s talent pool.
Education
Master of Science - MS Security And Strategic Studies
University of Management & Technology
Lahore, Punjab, Pakistan 04.2001 -
Bachelor of Science - Bachelor of Science (Hons.) Agriculture
University of Agriculture Faisalabad
Faisalabad, Punjab, Pakistan 04.2001 -
Skills
Team leadership
Team motivation
Recruiting and interviewing
Customer service
Sales strategies
Performance reviewing
Timeline
Assistant Manager
Center for Strategy And Cultural Diplomacy
11.2023 - Current
General Sales Manager
Euro Africa Travel
01.2023 - Current
Master of Science - MS Security And Strategic Studies
University of Management & Technology
04.2001 -
Bachelor of Science - Bachelor of Science (Hons.) Agriculture
University of Agriculture Faisalabad
04.2001 -
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