Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Preference
Timeline
Generic
Abdelaziz Mustafa

Abdelaziz Mustafa

Information Techenology
Jubail

Summary

Practiced troubleshooter with excellent diagnostics and solutions abilities, strong attention to detail and methodical approach. Expert in system administration and support users. Boost system performance by thoroughly evaluating and correcting different IT issues.Competent IT Engineer well-versed in assisting with diverse systems, servers and peripheral equipment problems. Skilled Engineer successful at using judgment and advanced technical acumen to make positive impact . Forward-thinking and resourceful professional with diligent mindset and disciplined approach.

Overview

15
15
years of professional experience
8
8
Certification
2
2
Language

Work History

IT Administrator, Management Administrator Support

Gulf Metal Mill Services, Ed Levy, Accenture
Jubail, Riyadh
  • Monitoring and maintaining networks and servers as well as Azure Administrator
  • Upgrading, installing and configuring new hardware and software to meet company objectives
  • Implementing security protocols and procedures to prevent potential threats
  • Creating user accounts and performing access control
  • Performing diagnostic tests and debugging procedures to optimize computer systems
  • Documenting processes, as well as backing up and archiving data
  • Developing data retrieval and recovery procedures
  • Designing and implementing efficient end-user feedback and error reporting systems
  • Supervising and mentoring IT department employees, as well as providing IT support
  • Keeping up to date with advancements and best practices in IT administration
  • Service, Saudi Arabia
  • Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance Integrate new technologies into new and existing systems including the transition and migration of corporate systems
  • Managing and maintaining the IT System Management function and roadmap encompassing such processes as Incident, Request, Change, Configuration,Problem and Knowledge Management
  • Providing a single point of contact across IT and coordinating such processesas change, incident and problem management across all IT functions
  • Proactively logging and managing Activities including Incidents, Change requests, Requests for
  • Information etc
  • And management of communication withcustomers
  • To personally manage major/significant incidents and act as an escalation point until resolution within SLA
  • Provide support for implementation, troubleshooting and maintenance of ITsystems Manage IT system infrastructure and any processes related to these systems
  • Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc

Senior IT Support Engineer – System Administrator

Interserve
Khobar
01.2016 - 12.2019
  • Maintained flexible schedule and responded to after-hours and weekend emergencies
  • Offered technical guidance and advised users of alternative approaches when troubleshooting
  • Monitored, tracked and prioritized new work requests at Help Desk within set response times
  • Effectively communicated with other team member personnel
  • Performed troubleshooting and maintenance of existing network systems
  • Tracked problematic system errors by implementing various user supporttracking metrics
  • Worked with various departments on integrating new processes for software and manual usage
  • Worked effectively in both independent and team environments to exceed ITgoals
  • Administered comprehensive technical support to oversee functionality and productivity of 200 employees
  • Analyzed and managed software patches and versions necessary forsuccessful operating system upgrades
  • Maintained computer systems, installed, and upgraded new systems as needed
  • Efficiently resolved myriad of technical issues concerning software installation and network connectivity
  • Worked closely with customers, internal staff and other stakeholders todetermine planning, implementation and integration of system-oriented projects
  • Participated in all phases of system development life cycle, fromrequirements analysis through system implementation
  • Built and maintained network infrastructure consisting of Windows, Linux andvirtual products
  • Managed installation, upgrade and deployment projects and provided on-site direction for network engineers
  • Resolved issues related to operational components for Local Area Networks, Wide Area
  • Networks and voice systems
  • Installed, configured, tested and maintained operating systems, applicationsoftware and system management tools
  • Provided 2nd and 3rd level technical support and troubleshooting to internaland external clients
  • Managed and monitored all installed systems for highest level of availability
  • Managed use of various types of databases and configured, installed andupgraded new ones
  • Wrote and maintained custom scripts to increase system efficiency and performance time
  • Answered and triaged requests for assistance in order to provide top-notchsupport
  • Investigated and corrected problems with printers, copiers and otherperipheral devices
  • Managed system-wide operating system and software deployments, as well as any related upgrade problems
  • Set up hardware and software in optimal configurations to meetnetwork performance requirements
  • Managed high-value existing and new business partnerships to deliver onobjectives and maximize corporate revenue, support and awareness
  • Cultivated and nurtured relationships with customers in strategic vertical marketsto support ongoing definition of differentiated product value
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
  • Collaborated with materials purchasing specialist to meet productionrequirements and quality standards
  • Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations
  • Received incoming calls and messages and addressed or phone requests
  • Drove IT operational improvements that resulted in significant savings andimproved profit margins
  • Provided second-level support for all server class systems

IT Specialist

PAN GULF HOLDING HCO
Khobar
06.2013 - 06.2016
  • Configured hardware, devices and software to set up work stations foremployees
  • Collaborated with vendors to locate replacement components and resolve advanced problems
  • Broke down and evaluated user problems using test scripts, personal expertiseand probing questions
  • Helped streamline repair processes and update procedures for support action consistency
  • Worked with software development team on reported errors and bugs onnewly released software and assisted in deployment of release fixes
  • Analyzed issues to identify troubleshooting methods needed for quick remediation
  • Monitored systems in operation and input commands to troubleshoot areas
  • Removed and replaced malfunctioning components to correct hardwareproblems
  • Patched software and installed new versions to eliminate security problemsand protect data
  • Executed various techniques, to maintain servers and systems on daily basis, keeping networks fully operational during peak periods
  • Uploaded new software, rolled out updates and applied patches to servers
  • Removed malware, ransomware and other threats from laptops and desktop systems
  • Explained technical information in clear terms to non-technical individuals to promote better understanding
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
  • Led support team as level-three supervisor providing assistance to average of 100 users globally in 24/7 support environment
  • Processed over support requests received over a day for technical assistance on wide range of issues related to Systems and Software
  • Followed up with clients to ensure optimal customer satisfaction followingsupport engagement and problem resolution
  • Up sold products and services to increase company revenue by 80% beyondtime line targets
  • Described Technical solutions to customers to assist in problem resolution
  • Developed and tested new product offerings prior to release to assist development team in bug identification
  • Engaged end users and answered questions via email, phone, website live chat and in forums
  • Created support documentation that empowered and enabled user communityto extend skills, leverage system features and find resolutions to questions without intervention from support team
  • Provided solutions to operations issues for users of System and Software, working closely via phone, email, live chat and web teleconference with end users
  • Increased sales by educating prospects on benefits of products and servicesin comparison to competitors
  • Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions
  • Delivered technical sales presentations to prospects and presented benefits and value of insurance products
  • Retained existing clients and developed new accounts by extending high quality and efficient support service
  • Documented all transactions and support interactions in system for futurereference and addition to knowledge base

Education

Bachelor of Science - Computer Science

International University Of Africa
2010-11

Skills

  • Research protocol development Issues
  • Resolution
  • User interface understanding
  • Patient evaluation
  • Technical Support System
  • Administration
  • Multidisciplinary team collaboration
  • Training and development Technical
  • Knowledge
  • Staff education and training
  • Excellent
  • 02-2022
  • 2020-01
  • Customer Service Success
  • Certifications and Courses

Virtualization technologies

System security

Network administration

Remote support

Information security

Database administration

Backup solutions

Server management

Help desk management

IT asset management

Configuration management

Patch management

IT infrastructure

Disaster recovery

Incident management

ITIL processes

Network monitoring

Operating systems

Active directory

Network firewall management

Workstation maintenance

Virtual machine operation

Permissions and Access control

Cloud management

System updates

System upgrades

Software management

Virus protection

User training

VPN configurations

Network security

LAN and WAN control

Data backup

New technology integration

Testing and quality assurance

Infrastructure planning

Product development

Amazon web services

IP addressing and subnetting

Technical troubleshooting

System testing

VMware and Oracle VM

Team collaboration

Resource allocation

IT best practice framework expertise

PC diagnostics

End point configurations

Remote conferencing support

Server event logging

Technical analysis

Startup and shutdown management

Application configuration

Firewall management

Cisco CCNA certification

VoIP systems

CompTIA network certification

Systems due diligence

Requirements definition

Bandwidth evaluations

Connectivity resolution

MCSE certification

CompTIA A certification

WAN acceleration technologies

Cisco router and switch security

EIGRP routing

Automation management

Servers expertise

SSP

MPLS VPN implementation

SIEM

IPv6 technologies

CompTIA security certification

Teamwork

Teamwork and collaboration

Problem-solving

Time management

Problem-solving abilities

Multitasking

Multitasking Abilities

Reliability

Self motivation

Project management

Attention to detail

Decision-making

User support

Program installations

Hardware installation

Quick learner

Data management

Software installation

Hardware troubleshooting

Accomplishments

  • Strategy Implementation - Injected IT architectural governance strategy into full project lifecycle through well-defined engagement points for infrastructure team, guidance, facilitation, contribution, impact assessments, and alignment reviews
  • System Upgrade - Created and drove infrastructure migration strategy to begin transformation of SSIT from a legacy client-server workshop to a modern business- aligned operation built upon enterprise architecture best practices
  • Designed clear, concise, and understandable courses that were utilized bytrainers throughout the company in office locations worldwide
  • Cultivated long-term relationships with product marketing, software, and hardware personnel through dynamic listening and communication skills
  • Trained all software developers on industry best practices and procedures, ensuring that everyone was knowledgeable on key details regarding the projects

Certification

Microsoft Certified System Administrator MCSA Microsoft Azure Fundamental 900 Microsoft Azure Administrator 104 Certified Network Associated CCNA RedHat System Administrator RHCSA Information Technology Infrastructure LibraryITIL prince2 foundation and practitioner Security Certified Network Specialist SCNS Honors & Awards General Data Protection Regulations GDPR Understanding Communication Health & Safety Solving Problem

Work Preference

Work Type

Full TimePart TimeContract WorkInternship

Work Location

Hybrid

Timeline

Senior IT Support Engineer – System Administrator

Interserve
01.2016 - 12.2019

IT Specialist

PAN GULF HOLDING HCO
06.2013 - 06.2016

IT Administrator, Management Administrator Support

Gulf Metal Mill Services, Ed Levy, Accenture

Bachelor of Science - Computer Science

International University Of Africa

Similar Profiles

CREATE PROFILE
Abdelaziz MustafaInformation Techenology