Abana Arooj

Key Responsibilities:

• Lead Generation: Identify and qualify potential leads using tools like Apollo.io and HubSpot to build targeted prospect lists.
• Cold Outreach: Execute high-volume cold calling and cold emailing campaigns to engage prospects and generate interest in our solutions.
• Appointment Setting: Schedule qualified meetings between prospects and account executives, ensuring smooth handoffs and high conversion rates.
• CRM Management: Maintain accurate records and activity logs in HubSpot, tracking engagement, follow-ups, and lead progression.
• Campaign Optimization: Continuously analyze outreach performance and optimize messaging, cadences, and targeting strategies to improve response rates and meeting conversions.
• Collaboration: Work closely with the marketing and sales teams to align on ICP (Ideal Customer Profile), messaging, and campaign strategy.

Key Responsibilities:

• Financial Reporting & Analysis: Prepare detailed financial reports to ensure transparency, accountability, and informed decision-making across all ongoing social initiatives.
• Monitoring & Evaluation: Conduct regular surveys and data collection to assess the effectiveness and impact of social work programs.
• Audit & Compliance: Implement robust checks and balances to ensure all activities are aligned with organizational policies, donor requirements, and financial regulations.
• Data Management: Maintain accurate and up-to-date records of expenditures, budgets, and program outcomes for internal reporting and external audits.
• Process Improvement: Identify gaps or inefficiencies in program implementation and financial management, and recommend corrective actions to enhance overall operational performance.
• Stakeholder Communication: Collaborate with program teams and external partners to gather insights and provide timely updates on project status, financial health, and compliance issues.

Sales Team Leadership & Performance Management:

• Team Supervision: Oversaw the day-to-day operations of the sales team, ensuring alignment with overall business objectives and sales strategies.
• Performance Monitoring: Tracked and analyzed individual and team sales performance metrics to drive productivity and accountability.
• Target Achievement: Led the team in consistently meeting and exceeding sales targets through strategic planning, coaching, and motivation.
• Training & Development: Provided ongoing support and training to enhance the skills and effectiveness of sales representatives.
• Sales Strategy Execution: Implemented effective sales techniques and initiatives to maximize revenue growth and market penetration.
• Reporting: Delivered regular performance reports and insights to senior management, highlighting achievements, challenges, and areas for improvement.

Customer Engagement & Product Support:

• Client Interaction: Served as the primary point of contact for customers, delivering exceptional service and addressing inquiries with professionalism and efficiency.
• Product Consultation: Provided detailed information about products, helping customers understand features, benefits, and best-use practices to support informed purchasing decisions.
• Service Delivery: Assisted customers with company-related services, ensuring a seamless and positive experience throughout the customer journey.
• Problem Resolution: Handled customer concerns and issues promptly, maintaining high satisfaction and strengthening client relationships.
• Feedback Collection: Gathered customer feedback to identify areas for product or service improvement and reported insights to relevant departments.

Sales Team Leadership & Performance Management:

• Team Supervision: Oversaw the day-to-day operations of the sales team, ensuring alignment with overall business objectives and sales strategies.
• Performance Monitoring: Tracked and analyzed individual and team sales performance metrics to drive productivity and accountability.
• Target Achievement: Led the team in consistently meeting and exceeding sales targets through strategic planning, coaching, and motivation.
• Training & Development: Provided ongoing support and training to enhance the skills and effectiveness of sales representatives.
• Sales Strategy Execution: Implemented effective sales techniques and initiatives to maximize revenue growth and market penetration.
• Reporting: Delivered regular performance reports and insights to senior management, highlighting achievements, challenges, and areas for improvement.

Customer Engagement & Product Support:

• Client Interaction: Served as the primary point of contact for customers, delivering exceptional service and addressing inquiries with professionalism and efficiency.
• Product Consultation: Provided detailed information about products, helping customers understand features, benefits, and best-use practices to support informed purchasing decisions.
• Service Delivery: Assisted customers with company-related services, ensuring a seamless and positive experience throughout the customer journey.
• Problem Resolution: Handled customer concerns and issues promptly, maintaining high satisfaction and strengthening client relationships.
• Feedback Collection: Gathered customer feedback to identify areas for product or service improvement and reported insights to relevant departments.