Aban Khalid Ansari
Key Accounts Manager
Karachi
Summary
Dynamic Key Account Manager with a proven track record at Modisoft Pvt Ltd, excelling in client relationship building and problem-solving. Leveraged CRM tools to enhance customer satisfaction and drive business growth, while proactively addressing client needs. Recognized for adaptability and effective communication, ensuring seamless operations for key accounts.
Overview
4
4
years of professional experience
Work History
Key Account Manager
Modisoft Pvt Ltd
08.2024 - Current
- I'm the direct contact for the biggest clients of the company, providing them with any sort of assistance (technical, billing, sales, product, or services information), making sure their day-to-day business operations can run as smoothly as possible.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Strengthened client relationships through regular communication and effective problemsolving.
- Built and maintained strong client relationships to drive business growth.
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Leveraged CRM tools to track account interactions and sales progress, ensuring accurate forecasting and reporting.
Senior Support Specialist
Modisoft Pvt Ltd
01.2024 - 08.2024
- Delivered exceptional remote assistance using screen-sharing tools for faster troubleshooting resolution times.
- Mentored junior team members, fostering professional growth and enhanced problem-solving abilities.
- Served as a subject matter expert for the support team, providing guidance on escalated cases.
- Contributed to product development efforts by providing valuable user feedback from support interactions.
- Managed high-volume support tickets while maintaining excellent customer service ratings.
- Collaborated with cross-functional teams to identify root causes of recurring issues and develop solutions.
- Improved customer satisfaction by addressing and resolving complex technical issues promptly.
Customer Support Executive
Modisoft Pvt Ltd
10.2022 - 01.2024
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Provided personalized support to customers by understanding their unique needs and preferences.
Cold Caller
The Diligence Network
10.2021 - 12.2021
- Called potential customers from marketing lists and referral programs to engage and discuss personal needs.
- Overcame objections using friendly, persuasive strategies.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Made an average of 250 outbound and inbound calls per day.
Education
Intermediate Certificate - Computer Science
PECHS Education Foundation Govt Degree Science College
Karachi, Sindh, Pakistan 04.2001 -
Matriculation - Computer Science
Green Land High Grammar School
Karachi, Sindh, Pakistan 04.2001 -
Skills
Key account management
Client relationship building
Client onboarding
Teamwork and collaboration
Excellent communication
Self motivation
Problem-solving abilities
Adaptability and flexibility
Multitasking
Decision-making
Problem-solving
Organizational skills
Active listening
Continuous improvement
Customer satisfaction
Product knowledge
Timeline
Key Account Manager
Modisoft Pvt Ltd
08.2024 - Current
Senior Support Specialist
Modisoft Pvt Ltd
01.2024 - 08.2024
Customer Support Executive
Modisoft Pvt Ltd
10.2022 - 01.2024
Cold Caller
The Diligence Network
10.2021 - 12.2021
Intermediate Certificate - Computer Science
PECHS Education Foundation Govt Degree Science College
04.2001 -
Matriculation - Computer Science
Green Land High Grammar School
04.2001 -
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