Open To Work
Aamoon Muntazir Sana Ullah
Lahore
Work Preference
Work Type
Full TimeContract WorkPart TimeLocation Preference
RemoteHybridImportant To Me
Company CultureHealthcare benefitsWork from home optionPaid sick leave401k matchWork-life balanceCareer advancementFlexible work hoursSummary
Dynamic professional with extensive expertise in customer support and dispatching. Demonstrated capacity to elevate service delivery through impactful communication and proficiency. Proficient in leveraging ICabbi, Taxicaller, and RouteGenie for optimized routing, consistently meeting performance targets, and ensuring client satisfaction.
Overview
16
16
years of professional experience
Work History
NEMT Dispatcher
Worldtrans
09.2024 - 11.2025
- Created live routes and dispatched rides to drivers for timely customer pick-ups.
- Booked rides and provided price quotations through calls, Web Live Chat, emails, and vendor portals according to defined SOPs.
- Coordinated non-emergency medical transportation services to ensure accessibility for clients.
Taxi Dispatcher
CallNova
09.2023 - 09.2024
- Coordinated three taxi dispatch projects across U.S. and Canada, serving as primary communication point for clients and drivers.
Managed ride bookings via phone, ensuring efficient coordination and timely pickups.
Oversaw payment processing to maintain accurate financial records.
Demonstrated strong communication and multitasking skills in fast-paced dispatch environments.
Customer Support Executive (STR)
Digitech Outsourcing Solutions
01.2022 - 09.2022
- Providing support to all the guest related queries.
Customer Support Executive (GetSetUp)
Digitech Outsourcing Solutions
01.2021 - 01.2022
- Providing teacher and technical support to older adults.
Inbound Call Support / Web Live Chat Executive
SAMSUNG CUSTOMER SUPPORT
03.2019 - 02.2020
- Delivered exceptional customer service across multiple channels including calls, live chat, and emails, adhering to defined SOPs.
- Achieved quantitative targets by effectively managing performance metrics and client interactions.
- Engaged potential customers by addressing inquiries regarding products and services, promoting additional offerings.
- Represented Samsung Official Helpline as part of Ufone's partnership with Samsung Pakistan.
Internal Auditor
IRRIGATION & POWER DEPARTMENT, GOVERNMENT OF PUNJAB
01.2010 - 01.2020
- Handle every account related duties, create monthy account, reconciliations, inquiry reports etc and answering Audit Para’s.
Tele Sales Executive
Sam’s Technologies
02.2017 - 03.2018
Education
Graduation - B.COM
01-2014
Intermediate - I.COM
01-2009
Skills
- Microsoft Office proficiency
- Typing accuracy
- ICabbi and Taxicaller expertise
- RouteGenie and MediRoute knowledge
Personal Information
- Date of birth: 01/21/89
- CNIC: 35202-5596534-5
Languages
- English
- Urdu
- Punjabi
References
References can be provided on demand.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
NEMT Dispatcher - Worldtrans
09.2024 - 11.2025
Taxi Dispatcher - CallNova
09.2023 - 09.2024
Customer Support Executive (STR) - Digitech Outsourcing Solutions
01.2022 - 09.2022
Customer Support Executive (GetSetUp) - Digitech Outsourcing Solutions
01.2021 - 01.2022
Inbound Call Support / Web Live Chat Executive - SAMSUNG CUSTOMER SUPPORT
03.2019 - 02.2020
Tele Sales Executive - Sam’s Technologies
02.2017 - 03.2018
Internal Auditor - IRRIGATION & POWER DEPARTMENT, GOVERNMENT OF PUNJAB
01.2010 - 01.2020
University of The Punjab - Graduation, B.COM
Superior University - Intermediate, I.COM