Work Preference
Summary
Overview
Work History
Education
Skills
Personal Information
Languages
References
Work Availability
Timeline
Aamoon Muntazir Sana Ullah
Open To Work

Aamoon Muntazir Sana Ullah

Lahore

Work Preference

Work Type

Full TimeContract WorkPart Time

Location Preference

RemoteHybrid

Important To Me

Company CultureHealthcare benefitsWork from home optionPaid sick leave401k matchWork-life balanceCareer advancementFlexible work hours

Summary

Dynamic professional with extensive expertise in customer support and dispatching. Demonstrated capacity to elevate service delivery through impactful communication and proficiency. Proficient in leveraging ICabbi, Taxicaller, and RouteGenie for optimized routing, consistently meeting performance targets, and ensuring client satisfaction.

Overview

16
16
years of professional experience

Work History

NEMT Dispatcher

Worldtrans
09.2024 - 11.2025
  • Created live routes and dispatched rides to drivers for timely customer pick-ups.
  • Booked rides and provided price quotations through calls, Web Live Chat, emails, and vendor portals according to defined SOPs.
  • Coordinated non-emergency medical transportation services to ensure accessibility for clients.

Taxi Dispatcher

CallNova
09.2023 - 09.2024
  • Coordinated three taxi dispatch projects across U.S. and Canada, serving as primary communication point for clients and drivers.
    Managed ride bookings via phone, ensuring efficient coordination and timely pickups.
    Oversaw payment processing to maintain accurate financial records.
    Demonstrated strong communication and multitasking skills in fast-paced dispatch environments.

Customer Support Executive (STR)

Digitech Outsourcing Solutions
01.2022 - 09.2022
  • Providing support to all the guest related queries.

Customer Support Executive (GetSetUp)

Digitech Outsourcing Solutions
01.2021 - 01.2022
  • Providing teacher and technical support to older adults.

Inbound Call Support / Web Live Chat Executive

SAMSUNG CUSTOMER SUPPORT
03.2019 - 02.2020
  • Delivered exceptional customer service across multiple channels including calls, live chat, and emails, adhering to defined SOPs.
  • Achieved quantitative targets by effectively managing performance metrics and client interactions.
  • Engaged potential customers by addressing inquiries regarding products and services, promoting additional offerings.
  • Represented Samsung Official Helpline as part of Ufone's partnership with Samsung Pakistan.

Internal Auditor

IRRIGATION & POWER DEPARTMENT, GOVERNMENT OF PUNJAB
01.2010 - 01.2020
  • Handle every account related duties, create monthy account, reconciliations, inquiry reports etc and answering Audit Para’s.

Tele Sales Executive

Sam’s Technologies
02.2017 - 03.2018

Education

Graduation - B.COM

University of The Punjab, Lahore
01-2014

Intermediate - I.COM

Superior University, Lahore
01-2009

Skills

  • Microsoft Office proficiency
  • Typing accuracy
  • ICabbi and Taxicaller expertise
  • RouteGenie and MediRoute knowledge

Personal Information

  • Date of birth: 01/21/89
  • CNIC: 35202-5596534-5

Languages

  • English
  • Urdu
  • Punjabi

References

References can be provided on demand.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

NEMT Dispatcher - Worldtrans
09.2024 - 11.2025
Taxi Dispatcher - CallNova
09.2023 - 09.2024
Customer Support Executive (STR) - Digitech Outsourcing Solutions
01.2022 - 09.2022
Customer Support Executive (GetSetUp) - Digitech Outsourcing Solutions
01.2021 - 01.2022
Inbound Call Support / Web Live Chat Executive - SAMSUNG CUSTOMER SUPPORT
03.2019 - 02.2020
Tele Sales Executive - Sam’s Technologies
02.2017 - 03.2018
Internal Auditor - IRRIGATION & POWER DEPARTMENT, GOVERNMENT OF PUNJAB
01.2010 - 01.2020
University of The Punjab - Graduation, B.COM
Superior University - Intermediate, I.COM
Aamoon Muntazir Sana Ullah