Aamir Abbas Jafri
Lahore
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Xfinity Services USA & Spectrum Services USA
04.2012 - Current
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
Receptionist & Administrative Assistant
US Apparels PVT Ltd
03.2010 - 03.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
Bachelor of Commerce - Commerce
Punjab University
Lahore, Pakistan04.2012
Intermediate - Computer Sciences
Govt College Township Lhr
Lahore, Punjab, Pakistan05.2010
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Call center experience
- Computer Proficiency
- Complaint Handling
- Customer satisfaction measurement
- Professional telephone demeanor
Certification
Computer Software and Hardware Short Courses From Minhaj University Lahore.
Languages
Urdu
Native language
English
Proficient
C2
Punjabi
Proficient
C2
Arabic
Elementary
A2
Timeline
Customer Service Representative
Xfinity Services USA & Spectrum Services USA
04.2012 - Current
Receptionist & Administrative Assistant
US Apparels PVT Ltd
03.2010 - 03.2012
Bachelor of Commerce - Commerce
Punjab University
Intermediate - Computer Sciences
Govt College Township Lhr
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