Aamir Saeed
Customer Service Specialist
Dubai
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Customer Support Officer
CPT Group
Dubai
12.2021 - Current
- Listened to customers' questions and concerns to provide answers or responses.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Delivered prompt service to prioritize customer needs.
- Facilitated inter-departmental communication to effectively provide customer support.
Customer Service Officer
Zong CMPAK
Islamabad
05.2021 - 11.2021
- Assisted call-in customers with questions and orders.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered basic technical support for clients on wide range of company products.
- Completed data entry to record call notes, suggestions and questions.
Communication/Project Coordinator
Jereh Oil & Gas Engineering Corporation
Islamabad
10.2019 - 05.2021
- Maintained database and spreadsheets with accurate inventory and status.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Photocopied, distributed and emailed documents to project managers.
- Language coordination between Chinese Officials and the locals of Pakistan.
- Document translation from the source language to the Chinese Language and vice versa.
Chinese Language Translator
TengLong International Construction Industry ltd.
Islamabad
02.2019 - 09.2019
- Prepared variety of different written communications, reports and documents.
- Developed team communications and information for meetings.
- Document translation from the source language to the Chinese language and vice versa.
Jr. Assistant (Admin)
Public Sector Organization
Islamabad
12.2015 - 04.2017
- Used Microsoft Word and other software tools to create documents and other communications.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Worked flexible hours across night, weekend and holiday shifts.
Education
MBA - Supply Chain Management
Iqra University
Islamabad, Pakistan 02.2019 - 06.2021
High School Diploma -
Beijing Language And Culture University
Beijing, China 04.2017 - 01.2019
Skills
Customer Inquiry Management (CIM)
CRM
Strategic sales knowledge
Multi-line phone talent
Sales expertise
Complaint resolution
International sales support
Interpersonal Communication
MS Office
Certificates
Chinese Language Proficiency (HSK) Level-5
Certificate of Computer Applications
Timeline
Customer Support Officer
CPT Group
12.2021 - Current
Customer Service Officer
Zong CMPAK
05.2021 - 11.2021
Communication/Project Coordinator
Jereh Oil & Gas Engineering Corporation
10.2019 - 05.2021
Chinese Language Translator
TengLong International Construction Industry ltd.
02.2019 - 09.2019
MBA - Supply Chain Management
Iqra University
02.2019 - 06.2021
High School Diploma -
Beijing Language And Culture University
04.2017 - 01.2019
Jr. Assistant (Admin)
Public Sector Organization
12.2015 - 04.2017