AAMIR NAGORI
Karachi,SD
Summary
I am a dedicated, organized and methodical individual. I have good interpersonal skills, am an excellent team worker and am keen and very willing to learn and develop new skills. I am reliable and dependable and often seek new responsibilities within a wide range of employment areas. I have an active and dynamic approach to work and getting things done. I am determined and decisive. I identify and develop opportunities
Overview
3
3
years of professional experience
Work History
Operation & Supply Chain Executive
A.1 Traders
9 2020 - 1 2022
- Managed the whole operation
- Negotiations with vendors and suppliers
- Data Entries
Team Lead (Operations & Experience)
SWVL
01.2022 - 11.2022
- Managing the whole operation of Pakistan and UAE
- Resolved all Captain queries, Locations and Maps issues
- Monitoring rides and backup deployments
- Solving team issues
- Coordinate with clients, incase of ride delay and other unforeseen events
Customer Service Representative
SPAR Pakistan
09.2023 - 02.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Operations Officer Ecommerce
SPAR Pakistan
02.2024 - Current
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Optimized business processes to foster operational efficiency.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Mentored junior team members, fostering professional development and enhancing overall team performance.
- Oversight of the order lifecycle from placement to delivery.
Education
Matriculation - Computer Science
Aitchison Model School
01.2016 - 2017.05
Intermediate - Pre Engineering
Gov.Deg Science/Commerce College (Gulshan)
02.2018 - 2019.05
Bachelors In Commerce (BCOM) - undefined
Karachi University
05.2021 - undefined
Skills
Punctuality
MS Excel
Team Management
Problem Solving
Communication
Customer Service Management
MS Excel
Languages
Urdu
Proficient
C2
English
Advanced
C1
Gujarati
Intermediate
B1
References
References available upon request.
Timeline
Operations Officer Ecommerce
SPAR Pakistan
02.2024 - Current
Customer Service Representative
SPAR Pakistan
09.2023 - 02.2024
Team Lead (Operations & Experience)
SWVL
01.2022 - 11.2022
Bachelors In Commerce (BCOM) - undefined
Karachi University
05.2021 - undefined
Intermediate - Pre Engineering
Gov.Deg Science/Commerce College (Gulshan)
02.2018 - 2019.05
Matriculation - Computer Science
Aitchison Model School
01.2016 - 2017.05
Operation & Supply Chain Executive
A.1 Traders
9 2020 - 1 2022
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