AAMIR KHAN
Abbottabad
Summary
Organized and dedicated telecommunications professional with extensive experience in network support and complaint management. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Possessing strong technical and customer service skills where innovation and collaboration are valued.
Overview
17
17
years of professional experience
Work History
Executive Network Support
ZONG CMPAK
09.2020 - Current
- Manage and resolve network-related tickets within SLA
- Coordinate with vendors and technical teams for issue resolution
- Ensure compliance with company policies and standards
Executive Support
ZONG CMPAK
03.2019 - 09.2020
- Handled customer complaints and provided technical solutions
- Streamlined processes to improve resolution time
CMC Officer
ZONG CMPAK
09.2014 - 03.2019
- Acted as point of contact for customer escalations
- Maintained records for management review
Customer Support Officer
ZONG CMPAK
04.2008 - 09.2014
- Addressed customer queries via helpline
- Achieved high customer satisfaction ratings
Education
Masters - International Relations
Hazara University
01.2013
Bachelors - Arts
Hazara University
01.2007
FSC - undefined
BISE Abbottabad
01.2004
Matric - undefined
BISE Abbottabad
01.2001
Skills
- Network Troubleshooting (3G/4G/LTE)
- Complaint Management
- SLA & KPI Management
- Vendor Coordination
- Customer Service Excellence
- Team Collaboration
- Technical Reporting
- Microsoft Office
- Problem Solving
- Time Management
LANGUAGES
Urdu
English
Timeline
Executive Network Support
ZONG CMPAK
09.2020 - Current
Executive Support
ZONG CMPAK
03.2019 - 09.2020
CMC Officer
ZONG CMPAK
09.2014 - 03.2019
Customer Support Officer
ZONG CMPAK
04.2008 - 09.2014
Bachelors - Arts
Hazara University
FSC - undefined
BISE Abbottabad
Matric - undefined
BISE Abbottabad
Masters - International Relations
Hazara University