AHSAN JAHANGIR
Rawalpindi,PB
Summary
Dynamic professional with a proven track record at Sam Service, excelling in customer service and CRM software. Enhanced customer satisfaction through empathetic communication and active listening, while reducing turnover at Leads Den LLC by fostering a positive work culture. Skilled in complaint handling and critical thinking, driving repeat business and long-term client loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Intelligent
Overview
4
4
years of professional experience
2
2
Languages
Work History
CSR
Sam Service
12.2023 - Current
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Assistant HR Manager
Leads Den LLC
02.2021 - 08.2023
- Maintained accurate records of personnel data, ensuring compliance with federal and state regulations.
- Reduced company turnover rate by implementing effective retention strategies and regularly reviewing employee feedback.
- Enhanced workplace culture by organizing team-building events and promoting open communication channels.
- Conducted thorough exit interviews to identify areas for improvement within the organization.
Education
Bachelor of Science - Computer Sciences
National University Of Modern Languages
Rawalpindi, Punjab, Pakistan 04.2001 -
Associate of Science - Computer Sciences
Superior Group Of Colleges
Sohawa, Pakistan 04.2001 -
Skills
Complaint Handling
Call center experience
Customer Focus
CRM Software
Communication
Active Listening
Customer Service
Critical Thinking
Timeline
CSR
Sam Service
12.2023 - Current
Assistant HR Manager
Leads Den LLC
02.2021 - 08.2023
Bachelor of Science - Computer Sciences
National University Of Modern Languages
04.2001 -
Associate of Science - Computer Sciences
Superior Group Of Colleges
04.2001 -
Similar Profiles
Saeid MolaeiSaeid Molaei
Project Manager at Sam Design Service Inc.Project Manager at Sam Design Service Inc.
Samantha FigueroaSamantha Figueroa
Cleaning Manager at Sam And Family Cleaning ServiceCleaning Manager at Sam And Family Cleaning Service
Esther Aderonkke TAIWOEsther Aderonkke TAIWO
Hotel Housekeeper/Cleaner at Sam Global Hotel Service LimitedHotel Housekeeper/Cleaner at Sam Global Hotel Service Limited
FARAZ MUNIRFARAZ MUNIR
Sales Development Representative at PodiumSales Development Representative at Podium
Basit Ali AnjumBasit Ali Anjum
Senior Production Planning Manager at National Engineerg & Scientific Comm. (NESCOM)Senior Production Planning Manager at National Engineerg & Scientific Comm. (NESCOM)