MUHAMMAD UMER ISHAQ
BANKER
ISLAMABAD,ISLAMABAD
Summary
Experienced with over 3.5 years of experience in Banking. Excellent reputation for resolving problems and improving customer satisfaction.
To work in a competitive and challenging environment and contribute towards the growth and development of a progressive organization to the best of my abilities, to fully utilize my interpersonal and Technical skills, combined with the discipline to work well on my own if required, and would be well suited to a dynamic and progressive organization where innovative hard work is rewarded.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
BANKING SERVICES OFFICER
ALLIED BANK LIMITED
General Banking Group, ISLAMABAD
01.2022 - Current
- Delivered services to customer locations within specific timeframes.
- Customer Services. ( Ensure efficient and timely services to the customer to enhance customer satisfaction and bank image).
- CP Creation / Account opening: ( Filling the customer profile/ account opening Information in the system after obtaining the same from customer).
- Initiation and issuance of Cheque Book and ATM cards request through system to customer.
- Locker: ( Issuance of Locker to customer in system on customer request) .
- Clearing: ( Input data for inward and outward clearing instruments and liaise with NIFT for settlement of transaction.)
- Issuance and payment of Banking Instruments (PO, ABC, CDR and Pay Anyone)
- Online Fund Transfer: ( Handle LCY/FCY request for online fund transfer across the bank and Cash Management through account).
- Record Maintenance: ( Maintain proper record of all relevant documents as per bank policy).
Customer Support Officer
Allied Bank Limited
(Customer Service & Quality Assurance), ISLAMABAD
09.2018 - 12.2021
- Ensure that all the Bank Customer are greeted and welcome with a smile.
- Manage overall service delivery of the branch.
- Ensure that customer are well looked after by the branch team by following the bank's policies and procedures by providing them personalized services with proper guidance.
- Act as a focal point between the branch and Service Standard & Quality function at head office.
- Ensure the housekeeping of the branch (Interior & exterior) including ATM vestibule etc.
- Strong follow up in resolving branch issues and problems pertaining to the respective departments or vendor.
- Conduct monthly service huddle within branch.
- Register and keep a record of customer complaints and provide solution and alternative to customer within time period.
- Monitor staff to follow dress code policy.
- Take care of digital gadget ( EQMS, Feedback Tablets, Internet Banking Kiosk, CCDM and ATM).
- Educate customer to use alternative delivery channel (myabl, Whatsapp Banking etc).
Education
MBA - Finance
INTERNATIONAL ISLAMIC UNIVERSITY ISLAMABAD
ISLAMABAD 09.2014 - 01.2018
Associate Degree in Accounting & Finance - Accounting And Finance
UNIVERSITY oF CENTRAL PUNJAB
ISLAMABAD 08.2012 - 09.2014
ICOM - Account And Banking
FBISE
ISLAMABAD 08.2010 - 07.2012
Skills
Banking services knowledge
Digital banking products and services
Core Banking Module
Temenos 24 (T24)
CusCustomer Relationship Management (CRM)
MS Office (Basics)
Comprehensive Knowledge of Using Internet & Email
REFERENCES
Will be Provided on Demand
Timeline
BANKING SERVICES OFFICER
ALLIED BANK LIMITED
01.2022 - Current
Customer Support Officer
Allied Bank Limited
09.2018 - 12.2021
MBA - Finance
INTERNATIONAL ISLAMIC UNIVERSITY ISLAMABAD
09.2014 - 01.2018
Associate Degree in Accounting & Finance - Accounting And Finance
UNIVERSITY oF CENTRAL PUNJAB
08.2012 - 09.2014
ICOM - Account And Banking
FBISE
08.2010 - 07.2012