Andrew Batista
IT Specialist
Chagrin Falls
Summary
Dedicated IT professional with hands-on experience in network administration, system maintenance, and IT support. Proven ability to implement and manage technical solutions that optimize system performance and secure IT infrastructures. Eager to leverage a growing skill set and certifications to excel in IT Technician roles, with a strong emphasis on learning and continuous improvement.
Overview
2025
2025
years of professional experience
2025
2025
years of post-secondary education
3
3
Certifications
Work History
Injection Machine Technician
Montville Plastics
- Supported production operations by troubleshooting and maintaining injection molding machines
IT Technician
Princeton Precision Group
12.2024 - Current
- Diagnosed and resolved complex network and system issues, including user permissions, printer configurations, and email setups
- Configured and managed VLANs, SonicWall firewalls, and network switches to optimize network efficiency and security
- Conducted preventative maintenance on Windows servers and employee workstations, ensuring system reliability
- Installed CAT6 Ethernet cabling for high-speed connectivity to CNC machines, cameras, workstations, and door controllers
- Automated financial and operational reporting using Crystal Reports
- Managed virtual machines, storage, and network configurations in Microsoft Azure
- Configured Azure Active Directory to streamline user identity and access management
- Implemented and enforced Active Directory group policies to enhance access control and network security
- Administered user accounts across Synology, MS365, and license management platforms (Siemens NX, GOM, Mastercam)
- Assisted with SQL database optimization, generating performance reports for accounting and sales teams
IT Intern
Princeton Precision Group
05.2024 - 12.2024
- Gained hands-on experience setting up hardware, configuring emails, and maintaining printers
- Contributed to hardware maintenance, including the setup of new computers and network devices
- Assisted in implementing cybersecurity principles and understanding network structures
Education
Bachelor of Science - Computer Science
Miami University
Oxford, OHSkills
Windows 10/11
Windows Server
Linux
DNS/DHCP
VLAN Configuration
Port Connectivity
SonicWall Firewalls
VMware
Microsoft Azure
Azure Active Directory
Certification
ICAgile Certified Professional
Accomplishments
- Researched, vetted, and deployed a company-wide support ticket system (GLPI), improving IT request tracking and management.
- Designed and implemented a new IP camera security system with door strikes and card readers for enhanced site security.
- Contributed to the implementation of a large-scale ERP system (IQMS), including report development and employee training.
Timeline
IT Technician
Princeton Precision Group
12.2024 - Current
IT Intern
Princeton Precision Group
05.2024 - 12.2024
Injection Machine Technician
Montville Plastics
Bachelor of Science - Computer Science
Miami University