Ali Hassan
Lahore
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative with top-notch skills in oral and written communication, active listening, and analytical problem-solving. Focus on enhancing customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Knowledgeable in service delivery and proven multitasking abilities. Dedicated to maintaining professional relationships to increase profitability and drive business results. Detail-oriented team player with strong organizational skills. Able to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
IT & Software Experts
06.2023 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Truelinkz Comms BPO
08.2020 - 06.2023
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Created and maintained detailed database to develop promotional sales.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Identified and resolved discrepancies and errors in customer accounts.
Customer Success Specialist
OXOpackaging BPO
03.2018 - 07.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Trained staff on operating procedures and company services.
- Investigated and resolved accounting, service and delivery concerns.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Chef
Al Frooj Express
12.2015 - 02.2017
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
- Maintained high standards of cleanliness and organization in kitchen, passing all health inspections with excellent ratings.
- Elevated restaurant's reputation, securing positive reviews through meticulous attention to food quality and presentation.
Chef Supervisor
Moti Roti
01.2014 - 12.2015
- Streamlined food preparation processes for faster service times and better quality control.
- Troubleshot equipment issues in the kitchen quickly so as not to disrupt operations or compromise food safety.
- Implemented cross-training programs for employees, increasing versatility within the team and allowing for smoother shift rotations.
- Collaborated with front-of-house staff to provide seamless dining experiences for guests.
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
Cook III
Pearl Continental
08.2013 - 11.2013
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Education
Haccp - Hazard Analysis Critical Control Point
Haccp
Dubai01.2015
High School Diploma -
05.2014
Intermediate -
Board of Intermediate and Secondary Education, Gujranwala
04.2011
Matric -
Board of Intermediate and Secondary Education, Gujranwala
04.2009
Skills
- Proficient in Computer packages such as MS Office
- Excel & Word
- Salesforce
- 40 WPM Typing
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Data Entry
Customer Relations
Call center experience
Computer Proficiency
Call Center Operations
Follow-up skills
Call Management
Live chat support
Quality Control
Product and service solutions
Sales expertise
Spreadsheets
Service Upselling
Staff education and training
Shipping procedures understanding
Delivery Scheduling
[Software] CRM system proficiency
Certification
- Certificate of Merit, Chefs Institutes of Pakistan
- Certification, Chef's Association of Pakistan
- Certification, Institute of Commercial Management
Languages
Urdu
English
Punjabi
Arabic
Personal Information
Date of Birth: 03/07/93
Affiliations
- teveta
Timeline
Customer Service Representative
IT & Software Experts
06.2023 - 08.2024
Customer Service Representative
Truelinkz Comms BPO
08.2020 - 06.2023
Customer Success Specialist
OXOpackaging BPO
03.2018 - 07.2020
Chef
Al Frooj Express
12.2015 - 02.2017
Chef Supervisor
Moti Roti
01.2014 - 12.2015
Cook III
Pearl Continental
08.2013 - 11.2013
Intermediate -
Board of Intermediate and Secondary Education, Gujranwala
Matric -
Board of Intermediate and Secondary Education, Gujranwala
Haccp - Hazard Analysis Critical Control Point
Haccp
High School Diploma -
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