MUZAMIL NAZIR
Islamabad
Summary
Professional with a strong background in managing product lifecycles and driving project success. Skilled in agile methodologies, stakeholder management, and roadmap development, focus on team collaboration and adapting to changing needs to deliver tangible results. Known for clear communication, strategic planning, and problem-solving abilities, An AI enthusiast, eager to explore how emerging technologies can further enhance project outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Product Owner/Product Manager, CPQ and Billing
S&P Global
08.2022 - Current
- Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Led key features in Project Armadillo (CI Project Sunrise), enhancing the overall project scope and execution
- Constantly collaborated with stakeholders and regularly presented updates to C-level executives, ensuring alignment with strategic objectives
- Acted as the primary liaison for CPQ implementation, ensuring high levels of client satisfaction
- Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
- Mentored junior team members in Agile methodologies and best practices for effective Product Owner role execution.
Project Manager, CRM
S&P Global
03.2020 - 07.2022
- Facilitated cross-functional collaboration for CRM projects, driving operational improvements
- Designed configurable solutions to reduce manual tasks and ensure timely project delivery
- Led an RPA project using Blue Prism for case workflow automation in Salesforce, resulting in savings of 1.5 FTE
- Produced comprehensive Salesforce documentation to enhance stakeholder understanding
- Trained stakeholders on CRM processes to increase adoption rates
Manager, CRM Operations
S&P Global
08.2016 - 02.2020
- Partnered with test managers to define testing protocols and validate solution designs
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Manager (Project & Operations)
Foot Asylum
07.2013 - 03.2016
- Leveraged customer feedback to improve service delivery and satisfaction levels
- Streamlined employee onboarding processes, enhancing productivity
- Provided training to ensure compliance with operational standards
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
MBA - Project Management
Anglia Ruskin University
London, UKBA Hons -
Sunderland University
UKSkills
- Workflow Digitization
- Agile Methodologies
- Stakeholder Collaboration
- Data Analysis
- Change Management
- Process Optimization
- User Experience (UX)
- Cross-Functional Teamwork
- Problem-solving abilities
Certification
- SAFe Certified PO/PM
- SAFe Certified Scrum Master
- Salesforce Certified
- AI Product Management
- Prompt Engineering
- LLM Engineer/Architect
Timeline
Product Owner/Product Manager, CPQ and Billing
S&P Global
08.2022 - Current
Project Manager, CRM
S&P Global
03.2020 - 07.2022
Manager, CRM Operations
S&P Global
08.2016 - 02.2020
Manager (Project & Operations)
Foot Asylum
07.2013 - 03.2016
MBA - Project Management
Anglia Ruskin University
BA Hons -
Sunderland University
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