Hamza Quraishi
Karachi
Summary
Solutions professional with proven track record of identifying and implementing effective strategies to optimize business operations. Known for strong focus on team collaboration and delivering results, adapting seamlessly to changing needs. Expertise in client management and project leadership, ensuring high standards and reliability in all endeavors.
Overview
13
13
years of professional experience
2025
2025
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Customer Solutions Executive
Northstar Technologies
07.2023 - Current
- Improved customer satisfaction by addressing concerns and providing tailored solutions.
- Streamlined internal processes for faster response times to customer inquiries.
- Provided insightful input during brainstorming sessions focused on improving department processes which led to increased efficiency and customer satisfaction.
- Developed, enhanced and grew customer relationships through lead generation.
- Maintained a high level of professionalism when interacting with customers, building long-lasting relationships.
- Leveraged CRM software effectively to track interactions with prospects, improving follow-up efficiency.
- Delivered exceptional support while managing multiple accounts simultaneously, ensuring timely resolution of inquiries.
- Assisted in the development of new products and services based on identified market needs, driving revenue growth.
Key Account Manager
Horizon Technologies
10.2022 - 03.2023
- Dealing with U.S Commercial Market distributors, projects, ESCOS and electrical Companies/Consultants/ Contractors
- Dealing with product certifications as per requirement
- Understanding of Technical product sales and handling of current and new product development
- Management of Key Accounts which starts from inquiry to repeat transactions
- Alignment with production, quality control, finance and shipment department
- Handling of LCs and shipping documents, along with tender documents (project-based only)
Assistant Manager Institutional Sales
International Industries Limited
12.2018 - 10.2022
- Accountable for Corporate Sales of Steel and Stainless Steel Pipes in South region
- Travel frequently across the region to meet with the clients to discuss their evolving needs and to assess the quality of company's relationship with them
- Negotiate terms and conditions to make a win-win situation for both client and company
- Devise and implement sound growth hacking strategies (Push/Pull) for business development, Lead Management, and Customer Retention that add value to the achievement of the company's goals and objectives
- Keep close coordination with MEP Consultants & Structural Consultants to enlist company's products with them
- Along with Automotive Industry OEMs and their vendors
- Manage, build, motivate and navigate sales team
- Provide timely feedback through continuous research to the senior management regarding the product performance and the competitor's activities
- Assist management to achieve quarterly, half yearly & annual targets with the projection of market size
- Forecast upcoming business after analyzing market dynamics and trends to assist management for optimizing inventory for smooth business activity
- Keep close coordination with supply chain, production planning and logistics to ensure the goods are delivered to customers as per set KPI's
Sales and Marketing Manager
Kobe Motor
07.2018 - 12.2018
- Managed team with 4 subordinates along with their designated targets along with their monthly revenue collection
- Personally generated new leads for business development for new territories and new product development
- Allocated monthly budgets for digital and conventional marketing
- Trained, managed and motivate present team along with arranging seminars for further enhancements
- Co-ordinated closely with CSD department for Order invoices, bill of Lading and other export documents
- Reported directly with Gm Sales & Marketing on monthly basis regarding team's performance
- Generated many data/ analysis towards targeted audience and competitor's strategies
Manager Marketing and Customer Relations
Tiffinwalay.pk
01.2018 - 07.2018
- Reported directly to the partners of the food chain
- Amongst the first employee from the start of the company and looked after the company outlet from the very first day
- Assisted the outlet exterior and interior theme with architecture consultants
- Personally a part in the branding of the billboards, brochures, menu and social media platform, in consultation with different marketing agencies and print media vendors
- Arranged timelines with agencies for social media activities along with ATL and BTL activities
- Addressed customer's suggestions and complaints in action
- Distributed food samples to many nearby offices, banks and shops
- Had free food tasting with close business colleagues, stakeholders and food bloggers
- Arranged many different musical, karaoke and other festive activities within the outlet vicinity
Senior Business Development Executive
SBT Japan
01.2012 - 06.2014
- Reported directly to the Local Manager
- Prepared Spreadsheets for the monthly achieved targets by the team
- Maintained personal targets along with the desire to achieve the highest numbers
- Encouraged and motivated new employees for the job by providing on-the-floor training, mock calls, and other necessary measures to maintain the flow of targets
- Developed relationships to acquire new business (NTBs) Achieved deposit mobilization targets Consumer and investment product offering for portfolio diversification (cross selling) Ensured effective market coverage and customers reach for financial services
Education
Master's - Marketing
Greenwich University
O Levels - undefined
The Avicenna School
A Level - undefined
The Avicenna School
BBA - undefined
Greenwich University Pakistan
Skills
- Microsoft Excel
- Oracle Financial
- Erp
- Sales Management
Certification
100% Target Achievement for 3 Quarters, 01/01/13 to 12/01/13
Awards
Best Sales Performer, 12/01/12
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Resolved product issue through consumer testing.
Timeline
Customer Solutions Executive
Northstar Technologies
07.2023 - Current
Key Account Manager
Horizon Technologies
10.2022 - 03.2023
Assistant Manager Institutional Sales
International Industries Limited
12.2018 - 10.2022
Sales and Marketing Manager
Kobe Motor
07.2018 - 12.2018
Manager Marketing and Customer Relations
Tiffinwalay.pk
01.2018 - 07.2018
Senior Business Development Executive
SBT Japan
01.2012 - 06.2014
O Levels - undefined
The Avicenna School
A Level - undefined
The Avicenna School
BBA - undefined
Greenwich University Pakistan
Master's - Marketing
Greenwich University
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