Mughees Arshad
Administrator
Karachi
Summary
Officer Administration and GSD managing procurement, vendor coordination, and branch facilities support across bank operations, processing 31–60 memos, approvals, and bill payments per month. Oversees printing and stationery distribution, cash machine administration, travel and accommodation, and closure of 41+ admin and premises issues per month with internal teams, coordinating 11–15 vendor follow-ups per week to keep head office, branches, and regional sites running smoothly and manage bank event with the coordination of marketing department.
Overview
1
1
Language
9
9
Certifications
15
15
years of professional experience
Work History
Officer Administration and GSD
Bank Islami
08.2017 - Current
- Manage complete procurement and distribution of Printing and Table stationary.
- Engaged vendors and followed up to ensure timely completion of work.
- Manage Pan Pakistan Bank Cash Machines.
- Coordinate with IT department for the implementation and design of automatic admin help desk self.
- To look after maintenance/repair of BIPL branches premises.
- Resolved complaints and issues related to branch, head office, and regional offices.
- Visit warehouses and branches for inventory management.
- Prepared memos for approval of civil works and facilitated payment processing.
- Make sure that all payments are released after confirmation of job done with specified cost and time.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Provide prompt and accurate feedback to users.
- Prepare and maintain TADA of PAN Pakistan Bank Staff.
- Manage travel desk.
- Take ownership of user admin issues reported and see problems through to resolution.
- Supervise admin help desk Portal (IBM) pan Pakistan.
- Ensure proper recording and closure of all issues.
- Respond on call and guide branches admin related issues.
- Coordinate with Hotels for bank staff accommodation.
- Manage Bank assets disposal.
- Prepare general memos/approval of Hotels accommodations and Air traveling.
- Manage bank repossessed vehicles auction til opening to closure.
- Managed bank events and overnight stays for IT activities such as Karachi eat and Islamabad eat.
- Manage bank Head office Building and administration issues.
- Manage bank pool vehicles and drivers.
- Manage Pan Pakistan grocery requirements.
Call Center Agent
Allied Bank
01.2017 - 08.2017
- Answered and made calls to customers to address needs, complaints, and issues with products and services.
- Responding efficiently and accurately to caller, explaining possible solutions and ensuring that customer feel supported and valued.
- Engaged in active listening with callers, confirmed and clarified information, and defused angry customers.
- Understanding and striving to need or exceed call center metrics while providing excellent consistent customer services.
- Building lasting relationship with customers and other call center team members based on trust and reliability
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer services.
- Recommended products or services that better suited customer needs, contributing to overall customer satisfaction.
- Taking part in training and other learning opportunities to expand knowledge of the bank and position.
- Adhering to all company policies and procedure.
IT Support Team Leader
NIB Bank
01.2014 - 01.2016
- Take ownership of user issues reported and see problems through to resolution.
- Research, diagnose, troubleshoot and identify solutions to resolve user issues
- Provide prompt and accurate feedback to users.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Ensure proper recording and closure of all issues.
- Prepared timely reports to provide insights on user support activities and team performance.
- Document knowledge in the form of knowledge base tech notes and articles.
- Provide desktop and server support.
- Setting up and configuring new laptops and desktops.
- Install authorized software to laptops and desktops.
- Ensuring security and upgrades are applied and kept up to date on desktops and laptops.
- Anti virus installation to all desktops and laptops.
- Reporting faults and maintaining logs on servers, desktops and laptops.
- Completing internal user moves including phones.
- Patching of network and phones.
- Making of Cat 5 e network cables were necessary.
- Made Cat 5e network cables.
- Ensuring all software purchased licensing is recorded and maintained.
- Exchange server mailbox maintenance including archiving mailboxes.
- Setting up new users and disabling expired accounts in accordance with HR requirements.
- Providing support for MAC and PC.
- Coordinating IT projects.
- Implementing new software and technologies.
- Training subordinate and management staff.
- Training subordinate and management staff.
IT procurement inventory officer
NIB Bank
01.2013 - 01.2014
- Devised and employed sourcing strategies that enhanced supplier selection.
- Identified profitable suppliers and initiated business partnerships to strengthen supply chain.
- Discover the most profitable suppliers and initiate business partnerships.
- Track and report key functional metrics to reduce expenses and improve effectiveness.
- Collaborate with key persons to ensure the clarity of the specifications and expectations of the company.
- Foresee alterations in the comparative negotiating ability of suppliers and clients.
- Anticipate unfavorable events through analysis of data and prepare control strategies.
- Perform risk management regarding supply contracts and agreements.
- Control spends and build a culture of long-term saving on procurement costs.
Customer services executive
K&Ns Foods
01.2012 - 06.2012
Education
Bachelors of Science (ADP) - IT
Preston institute of management science and technology
Intermediate - Commerce
Board of intermediate Karachi
Matric - Computer Science
Karachi Board
Skills
- Computer optimization
- installation
- maintenance and troubleshooting
- Windows
- Linux
- Mac
- Help desk support
- Knowledge base documentation
- Computer optimization, installation, maintenance and troubleshooting
- Active Directory administration
- IT procurement
- Vendor management
- Asset inventory control
- Purchase requisition processing
- SLA tracking
Certification
Cisco Certified Network Associate. (CCNA Training)
Timeline
Officer Administration and GSD
Bank Islami
08.2017 - Current
Call Center Agent
Allied Bank
01.2017 - 08.2017
IT Support Team Leader
NIB Bank
01.2014 - 01.2016
IT procurement inventory officer
NIB Bank
01.2013 - 01.2014
Customer services executive
K&Ns Foods
01.2012 - 06.2012
Matric - Computer Science
Karachi Board
Intermediate - Commerce
Board of intermediate Karachi
Bachelors of Science (ADP) - IT
Preston institute of management science and technology