MUHAMMAD ADIL HASSAN

• Collaborated with executive leadership to align departmental goals with overall strategic objectives
• Enhanced system efficiency by streamlining IT processes and implementing automated solutions
• Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings
• Coordinated cross-functional teams in development and launch of new initiatives, fostering collaboration across departments
• Led team of IT professionals in successful execution of major projects, resulting in improved business operations
• Implemented effective disaster recovery plans, minimizing potential losses due to unexpected events or system failures
• Reduced downtime and increased productivity through proactive infrastructure maintenance and upgrades
• Collaborated with other departments to help meet IT needs and properly integrate systems
• Boosted customer satisfaction by overseeing responsive IT help desk operations and timely issue resolution
• Oversaw hardware and software procurement, ensuring acquisition of reliable technologies that met organizational needs
• Managed vendor relationships to negotiate contracts, secure cost-effective services, and maintain high-quality support for organization

Key Responsibilities

• Establishment and Operationalization of Disaster Recovery Site
• Development and Implementation of Coursera Application System
• Development and Operations of PTEGP System
• Development and Operations of Business Support System
• Implementation of Proxmox Virtualized System
• Implementation of HCI Virtualized System
• Operations of SaaS Based Systems (HRIS WebHR, Learning Management System (LMS), E-Tendering, SAP Success Factors, Nadra Based Biometric etc.)

• Aligned IT strategy with organizational goals, fostering collaboration between technical and non-technical stakeholders
• Coordinated third-party vendors and IT to seamlessly implement effective solutions
• Managed cross-functional teams to successfully deliver complex technology projects on time
• Enhanced system performance with thorough testing methodologies, identifying areas for optimization and improvements
• Managed team of IT professionals, providing mentorship and guidance to boost productivity and ensure success of IT Department
• Evaluated emerging technologies for their impact on organizational goals, recommending viable solutions to management
• Established IT policies and procedures, fostering secure and efficient work environment for internal & external users of PSDF
• Delivered smooth technology transitions during periods of rapid growth or reorganization that minimized disruption for users
• Oversaw development and implementation of improvements to IT system operations
• Collaborated with cross-functional teams to provide optimal technology support for PSDF departments
• Cultivated strong vendor relationships, negotiating terms for hardware, software, and support contracts (SLAs)
• Oversaw budget management for IT department, allocating resources effectively while minimizing costs where possible
• Optimized IT infrastructure by streamlining processes and implementing new technologies
• Improved user satisfaction by investing in focused IT support solutions that enhanced productivity across PSDF

Key Responsibilities

• Design & Implementation Plan for Disaster Recovery Site
• Development & Implementation of Learning Management System (LMS)
• Development and Operations of PTEGP System
• Development and Operations of Business Support System
• Operations of SaaS Based Systems (HRIS WebHR, E-Tendering, SAP Success Factors, Nadra Based Biometric etc.)

• Promoted teamwork within workplace by encouraging collaboration among staff members on various project tasks
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
• Defined clear targets and objectives and communicated to other team members
• Supervised day-to-day operations to meet performance, quality and service expectations
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed user expectations
• Successfully managed budgets and allocated resources to maximize productivity and profitability

Key Responsibilities:

• IT Budgeting & Planning
• Formulation of IT Strategy and Roadmap
• IT Procurement Planning & Completion through Public Tenders
• Implementation & Management of Linux Servers
• Implementation, Management & Maintenance of Enterprise DataCenter
• Implementation & Management of IP Telephony (Avaya)
• Management & Maintenance of IT Infrastructure & Networks
• Renewal of SLAs

• Followed all company policies and procedures to deliver quality work
• Mentored junior team members, fostering professional growth through guidance on best practices
• Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures
• Negotiated contracts with vendors, securing high-quality products at competitive prices
• Collaborated with cross-functional teams to achieve project goals on time

Key Responsibilities:

• IT Budgeting and Planning
• Tendering and Contracting for New Procurement of IT related Items.
  Renewal of Subscriptions (Emails, Antivirus, Firewall, Wireless Lan Controllers etc.)
• SAP & MIS Server Management
• Managing & Maintaining IT Infrastructure & Networks
• VPN for Remote Users
• Internet link Load Management

• Coordinated with cross-functional teams to implement strategic IT initiatives, fostering collaboration and communication with departments
• Streamlined helpdesk operations by creating organized ticketing system, resulting in faster response times and increased user satisfaction
• Optimized server performance by conducting routine maintenance and monitoring for potential issues
• Enhanced network security with regular checks, identifying vulnerabilities and addressing them proactively
• Improved IT system efficiency by implementing new operational strategies and streamlining processes
• Collaborated with vendors on procurement processes for hardware and software assets, negotiating terms that resulted in significant savings for PSDF
• Maintained detailed documentation on all aspects of IT operations including policies, procedures and guidelines which streamlined troubleshooting process

Key Responsibilities:

• IT Budgeting and Planning
• Tendering and Contracting for New Procurement of IT related Items.
  Renewal of Subscriptions (Emails, Antivirus, Firewall, Wireless Lan Controllers etc.)
• SAP & MIS Server Management
• Managing & Maintaining IT Infrastructure & Networks
• VPN for Remote Users
• Internet link Load Management

• Developed strong relationships with clients to ensure long-term growth and loyalty for PSDF
• Improved IT system performance by implementing proactive maintenance processes and timely upgrades
• Installed, configured, tested and maintained operating systems, application software, and system management tools
• Enhanced network security with regular vulnerability assessments and prompt patch installations
• Assisted in development of IT policies, procedures, and best practices to maintain secure computing environment
• Contributed to cost savings by identifying opportunities for process improvements within IT department
• Configured hardware, devices, and software to set up work stations for employees
• Patched software and installed new versions to eliminate security problems and protect data
• Helped streamline repair processes and update procedures for support action consistency

Key Responsibilities:

• IT Budgeting and Planning
• Tendering and Contracting for New Procurement of IT related Items
• Renewal of Subscriptions (Emails, Antivirus, Firewall, Wireless Lan Controllers etc.)
• SAP & MIS Server Management
• Managing & Maintaining IT Infrastructure & Networks
• VPN for Remote Users
• Internet link Load Management

• Drove company expansion into new markets, increasing overall brand visibility and recognition
• Implemented data-driven decision-making to optimize business performance and drive growth
• Evaluated market trends to identify emerging opportunities and inform strategic decision making
• Enhanced employee satisfaction and retention by creating positive work environment with clear communication and opportunities for growth
• Shaped solutions and approaches by leveraging trends in customer marketplaces and industries
• Initiated strategy to drive company growth and increase market share and profitability
• Conducted target market research to scope out industry competition and identify advantageous trends
• Key Roles:
• Lead Software development Team
• Lead Wordpress CMS development Team
• Lead TYPO3 CMS Development Team
• Maintaining Web Server in USA & France
• Web Servers Network Management & Maintenance
• Web Servers System Uptime SLAs

• Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring
• Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall
• Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices
• Improved security measures by conducting vulnerability assessments and applying necessary patches
• Managed user access rights to maintain high level of information security while ensuring appropriate levels of accessibility for authorized personnel
• Increased efficiency in workplace by ensuring seamless integration of new applications into existing systems
• Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations
• Provisioned new software and hardware for use, following established security policies
• Diagnosed and resolved hardware and software issues
• Designed and evaluated WAN and LAN connectivity technologies
• Devised scripts and automation tools to improve system efficiency

Key Responsibilities:

• Online Examination of Virtual University of Pakistan
• Maintaining Domain system on Network
• Maintaining ISA server on Network
• Maintaining Computer Lab of 150 Computers
• Taking Database Backups of Exams on daily bases
• Working on Windows 2003 Server Edition

• Provided exceptional IT support for staff members, resulting in increased productivity
• Maintained 24/7 availability for critical system support issues ensuring minimal disruption to day-to-day operations
• Diagnosed complex technical issues quickly, providing timely resolutions that minimized downtime
• Managed network and system performance, conducting troubleshooting, security patching, and maintenance
• Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs
• Coordinated secure system access of users to various platforms

Key Responsibilities:

• Maintaining Bank Smart Software
• Implement Equipment’s & Software’s for New Branch
• Migrate Branch’s from Bank Smart Software to Temenos Software System
• Taking Database Backups on Daily Bases
• Restoring Database Backups on Backup Server
• Windows 2003 Server Edition

• Maintained 24/7 availability for critical system support issues ensuring minimal disruption to day-to-day operations
• Developed and maintained company intranet, streamlining internal communication processes
• Diagnosed complex technical issues quickly, providing timely resolutions that minimized downtime
• Improved system efficiency by implementing new software and hardware solutions
• Coordinated IT operations activities to deliver smooth flow of daily operations

Key Responsibilities:

• Configure DSL Devices & Installations
• DSL Back-patching in MDF Room