Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Software
Timeline
Languages
Generic

Bilal Siddiq

Aviation specialist
Karachi, Sindh

Summary

Self-directed and driven aviation professional with notable accomplishments leading ground operations, safety and incident investigation, risk assessments, audits and conformance, coaching and up skelling performance management, and cross-functional teams to achieve goals. Recognized for successfully developing and delivering on-the-job training in record time. Highly organized, committed, creative problem-solver who excels at guiding teams through challenging projects. Expertise in managing a time-pressured environment, delivery, and customer service.

Overview

19
19
years of professional experience
5
5
Certificates
2
2
Languages

Work History

Senior Coordinator

Baggage Handling System (BHS) All Terminals
03.2013 - 07.2023
  • Ensure safe and efficient turnaround with optimal passenger & baggage connections
  • Monitor all turnaround activities to achieve agreed SLAs
  • Oversee adherence to safety procedures above and below the wing airside
  • Conduct audits/spot checks to ensure safety standards are in line with FlyDubai procedures
  • Monitor GSE and staff resource availability for last-minute requests and changes
  • Follow up on delays, investigate and provide stakeholders with supporting information
  • Handle all operational issues that are identified and escalated on shift
  • Inspect and document all incidents involving FlyDubai terminal 2 property (aircraft, vehicles) and submit to relevant stakeholders
  • Represent FlyDubai in ensuring any airside issues identified are resolved on spot or escalated if necessary
  • Provide customer service for MAAS (Meet and Assist).

Airport Operations Supervisor

Dnata
08.2011 - 03.2013
  • Perform compliance and conformance checks
  • Conduct safety campaigns and impart knowledge to educate employees on workplace safety
  • Coach staff on the required skills, knowledge, and behaviors to work safely.
  • Conduct incident investigation and reporting
  • Compile safety, quality, training, operational, and environmental management policies, procedures, and controls
  • Leads disruption and crisis management
  • Handle all operational issues that are identified and escalated on shift
  • Identifies gaps in the process and implements corrective action in line with regulations and SLAs
  • Provide independent advice and technical expertise to the operational teams
  • Prepare audit plans and conducts audits (internal and external).

Team Leader

dnata
07.2008 - 06.2011
  • Provide Leadership and direct supervision to a team
  • Plan and execute the workload for a specific activity
  • Monitor the flight schedules
  • Responsible for safety in the area and of the team
  • Performance management by undertaking reviews & assessments
  • Provide direction, coaching, and support to team members
  • Completes all pre and post-flight activities, and administrative requirements.

Relationship Officer

United Bank Limited, UBL
04.2006 - 03.2008
  • Maintained and built close relationships with customers through regular contact and visits.
  • Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
  • Led successful marketing campaigns to drive new business acquisition and deepen existing client relationships.
  • Monitored, followed-up and escalated cases to meet customer response commitments.
  • completing targets as given by the senior.

Quality Control Inspector

Naveena Exports World of Fashion
09.2004 - 03.2005
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Communicated with production team members about quality issues.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Performed root cause analysis to identify and resolve defects, improving quality standards.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Collaborated with production staff to establish and meet quality standards

Education

Bachelor of Commerce -

University of Karachi
Karachi, Sindh, Pakistan
04.2001 -

Skills

Middle Management

Certification

Microsoft Office 365

Accomplishments

Najm awards:

  • merit
  • merit
  • merit
  • bronze
  • Najm appreciations.
  • Najm appreciation.

Software

MS office power point

Timeline

Senior Coordinator

Baggage Handling System (BHS) All Terminals
03.2013 - 07.2023

Airport Operations Supervisor

Dnata
08.2011 - 03.2013

Team Leader

dnata
07.2008 - 06.2011

Relationship Officer

United Bank Limited, UBL
04.2006 - 03.2008

Quality Control Inspector

Naveena Exports World of Fashion
09.2004 - 03.2005

Bachelor of Commerce -

University of Karachi
04.2001 -

Languages

Urdu
Native language
English
Advanced
C1

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Bilal SiddiqAviation specialist