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Bilal Siddiq
Aviation specialist
Karachi, Sindh
Summary
Self-directed and driven aviation professional with notable accomplishments leading ground operations, safety and incident investigation, risk assessments, audits and conformance, coaching and up skelling performance management, and cross-functional teams to achieve goals. Recognized for successfully developing and delivering on-the-job training in record time. Highly organized, committed, creative problem-solver who excels at guiding teams through challenging projects. Expertise in managing a time-pressured environment, delivery, and customer service.
Overview
19
19
years of professional experience
5
5
Certificates
2
2
Languages
Work History
Senior Coordinator
Baggage Handling System (BHS) All Terminals
03.2013 - 07.2023
- Ensure safe and efficient turnaround with optimal passenger & baggage connections
- Monitor all turnaround activities to achieve agreed SLAs
- Oversee adherence to safety procedures above and below the wing airside
- Conduct audits/spot checks to ensure safety standards are in line with FlyDubai procedures
- Monitor GSE and staff resource availability for last-minute requests and changes
- Follow up on delays, investigate and provide stakeholders with supporting information
- Handle all operational issues that are identified and escalated on shift
- Inspect and document all incidents involving FlyDubai terminal 2 property (aircraft, vehicles) and submit to relevant stakeholders
- Represent FlyDubai in ensuring any airside issues identified are resolved on spot or escalated if necessary
- Provide customer service for MAAS (Meet and Assist).
Airport Operations Supervisor
Dnata
08.2011 - 03.2013
- Perform compliance and conformance checks
- Conduct safety campaigns and impart knowledge to educate employees on workplace safety
- Coach staff on the required skills, knowledge, and behaviors to work safely.
- Conduct incident investigation and reporting
- Compile safety, quality, training, operational, and environmental management policies, procedures, and controls
- Leads disruption and crisis management
- Handle all operational issues that are identified and escalated on shift
- Identifies gaps in the process and implements corrective action in line with regulations and SLAs
- Provide independent advice and technical expertise to the operational teams
- Prepare audit plans and conducts audits (internal and external).
Team Leader
dnata
07.2008 - 06.2011
- Provide Leadership and direct supervision to a team
- Plan and execute the workload for a specific activity
- Monitor the flight schedules
- Responsible for safety in the area and of the team
- Performance management by undertaking reviews & assessments
- Provide direction, coaching, and support to team members
- Completes all pre and post-flight activities, and administrative requirements.
Relationship Officer
United Bank Limited, UBL
04.2006 - 03.2008
- Maintained and built close relationships with customers through regular contact and visits.
- Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
- Led successful marketing campaigns to drive new business acquisition and deepen existing client relationships.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- completing targets as given by the senior.
Quality Control Inspector
Naveena Exports World of Fashion
09.2004 - 03.2005
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
- Performed visual inspections and non-destructive tests where appropriate.
- Collaborated with production staff to establish and meet quality standards
Education
Bachelor of Commerce -
University of Karachi
Karachi, Sindh, Pakistan 04.2001 -
Skills
Middle Management
Aviation, Operations
Ground Operations, Baggage, Cargo and Logistics
Quality, Safety and Security
Incident, Investigation and reporting
Policy, Procedures
General Civil Aviation Authority Regulations Compliance
Process Improvement
Team, Multicultural, People Management
Technology Literate
Punjabi, Urdu, English Languages
Project Management
Team Management
Team Leadership
first Aider
Certification
Microsoft Office 365
Accomplishments
Najm awards:
- merit
- merit
- merit
- bronze
- Najm appreciations.
- Najm appreciation.
Software
Timeline
Senior Coordinator
Baggage Handling System (BHS) All Terminals
03.2013 - 07.2023
Airport Operations Supervisor
Dnata
08.2011 - 03.2013
Team Leader
dnata
07.2008 - 06.2011
Relationship Officer
United Bank Limited, UBL
04.2006 - 03.2008
Quality Control Inspector
Naveena Exports World of Fashion
09.2004 - 03.2005
Bachelor of Commerce -
University of Karachi
04.2001 -
Languages
Urdu
Native language
English
Advanced
C1