Summary
Education
Timeline
Overview
Work History
Skills
Work Availability
Work Preference
Quote
Software
Languages
Interests
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Your Name

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Education

MBA - International Marketing

Coventry University United Kingdom
Coventry United Kingdom
01.2011 - 07.2012

Timeline

Customer Support Specialist

Flowmotion Entertainment
05.2018 - 05.2024

Administrative Assistant Manager

Dar Recruiting Agency Rawalpindi
02.2013 - 03.2018

MBA - International Marketing

Coventry University United Kingdom
01.2011 - 07.2012

Overview

1
1
year of post-secondary education
11
11
years of professional experience

Work History

Customer Support Specialist

Flowmotion Entertainment
Canada, Vancouver
05.2018 - 05.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.

Administrative Assistant Manager

Dar Recruiting Agency Rawalpindi
Rawalpindi, Punjab
02.2013 - 03.2018
  • Ensured timely completion of projects by effectively managing deadlines and delegating tasks appropriately.
  • Optimized workflow efficiency by organizing and maintaining an up-to-date filing system for easy access to critical documents.
  • Managed executive calendars to strategically coordinate meetings and appointments.
  • Expedited document processing by creating templates for frequently used forms which saved time during report preparation.
  • Monitored office supplies to order and replenish stock when necessary.
  • Implemented new software tools to streamline data management, increasing accuracy in record-keeping practices.
  • Enhanced team productivity by providing comprehensive training and support to junior staff members.
  • Organized and updated databases, records and other information resources.

Skills

  • Bug Fixes
  • Customer Relationship Management
  • Customer Service Excellence
  • User Experience
  • Online Chat
  • Customer Needs Assessment
  • Technical Troubleshooting
  • Ticket Management
  • Performance Feedback
  • Analytical and Methodical
  • Creative Issue Resolution
  • Customer Communication and Empathy

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

Remote

Important To Me

Company CultureWork-life balanceCareer advancement

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Software

Slack

Zoom

Chat GPT

Freshdesk

Notion

Google suit

Hubspot

LiveChat

Type form

Microsoft Teams

Google Analytics

Languages

English
Advanced (C1)
Urdu
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)

Interests

People person

Daily morning walk and exercise

Daily puzzle gaming

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