Faisal Tariq Ghumman
TRAVEL AGENT
Gujrat,Punjab
Summary
Dynamic Travel Planner and Manager with 5 years of success working closely with business executives to identify and address individual needs. Adept at planning and scheduling challenging booking functions, using wide range of internal and external systems. Skilled in cultivating productive relationships with external travel agencies, expediting booking requests.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
6
6
Certifications
4
4
Languages
Work History
Data Entry Operator
NADRA E-SAHULAT
gujrat, punjab
08.2021 - Current
- Entered numerical data into databases with speed and accuracy.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Entered data into nadra system according to formatting standards.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Added documents to file records and created new records to support filing needs.
- Organized, sorted and checked input data against original documents.
- Evaluated source documents to locate information needed for each data entry field.
- Monitored database updates and verified for correctness.
POST MASTER
PAKISTAN POST
gujrat, punjab
04.2021 - Current
- Assisted customers in determining proper postal service to align with individual needs.
- Developed and maintained detailed reports of all post office activities using DFPO PORTAL
- Managed flow, operations and management services for over 100 daily post office visitors.
- Managed daily operations of 50-employees post office.
- Used Microsoft Word and other software tools to create documents and other communications.
- Efficiently and kindly handled customer complaints and issues to increase satisfaction rates by 100%.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Franchise Manager
ALASFAR TRAVEL & TOURISM
RIYADH
04.2014 - 12.2019
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
I.com - Commerce, Management And Finance
Pakistan Int'l School & College Riyadh
Riyadh,saudia Arabia 03.2011 - 03.2013
Skills
Amadeus (GDS PROGRAM)
Travel research
Good Telephone Etiquette
Excellent Communication
Active Listening
Global destinations
Executive travel
Clerical Support
Agency deposits
Travel recommendations
Managerial background
Travel agency accounting
Interagency Language Roundtable Proficiency Levels
Computer literacy
Travel knowledge
Arranging travel arrangements
MS Office
Sales
Mail distribution
Postal rates knowledge
Mail confidentiality
Postal product pricing
Multitasking Abilities
Shipping Documentation
Customer service skills
Logistics
Communications skills
Arabic
Adobe Photoshop
Itineraries
Verbal and written communications
Additional Information
Born & raised in Saudia Arabia
DATE OF BIRTH : 25 -AUG-1994
A quick learner ,obedient & a enthusiastic Person with good verbal and written communication skills
Certification
Licensed POSTMASTER -PAKISTAN POST
Timeline
AMADEUS- BASIC RESERVATION & TICKETING
12-2021
Data Entry Operator
NADRA E-SAHULAT
08.2021 - Current
Licensed POSTMASTER -PAKISTAN POST
08-2021
POST MASTER
PAKISTAN POST
04.2021 - Current
Franchise Manager
ALASFAR TRAVEL & TOURISM
04.2014 - 12.2019
I.com - Commerce, Management And Finance
Pakistan Int'l School & College Riyadh
03.2011 - 03.2013
MS FRONTPAGE ,EXCEL LVL 2, & ACCESS LVL 1 - THE 4TH R
06-2008
MS EXCEL XP LVL 1,MS PUBLISHER XP & MS WINDOWS XP - THE 4TH R
06-2007
MS POWERPOINT LVL 1, MS WORD LVL 2 - THE 4TH R
06-2006
COMMENDATION CERTIFICATE-JAWAHIR ALRIYADH INT'L SCHOOL RIYADH
01-2004